24/7 Card Fraud & Authorization Specialist

Chinabank PH; Makati; On-site; PHP 650,000 - 900,000; Full time

Job summary

China Bank seeks an Authorization & Fraud Detection Officer in the Philippines to provide 24/7 support for cardholders and partners. You will handle manual authorizations, monitor fraud indicators, and coordinate with Mastercard/Visa compliance teams to uphold security standards.

You will verify transactions, block compromised cards, and assist with balance transfers and credit limit changes up to PHP 20M. A 4-year business degree and strong communication skills are required.

Qualifications

• Bachelor’s degree in any four-year business-related course.
• Preferably with banking or financial institution experience.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Excellent communication and customer service skills.
• Self-motivated, organized, and able to work under pressure.
• Strong team player with a commitment to continuous improvement.
• Proficient in Microsoft Office.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.

Responsibilities

• Process manual/voice authorization and reversal requests from local and international banks.
• Monitor transactions and investigate suspicious activities, fraud alerts, and potential card compromises.
• Conduct transaction verification with cardholders and perform appropriate card blocking actions.
• Process lost card blocking and facilitate card replacement.
• Monitor VIP accounts and promptly address fraud-related concerns.
• Report confirmed fraudulent transactions to Mastercard SAFE and Visa Fraud Reporting.
• Provide authorization and fraud support to internal units, branches, cardholders, and Bank partners.
• Process manual authorization for Balance Transfer requests and support credit limit increase processing up to PHP 20M.
• Participate in Mastercard/Visa compliance testing and contribute to process improvement and automation.
• Perform other related duties as assigned.

Skills

Analytical skills

Problem solving

Attention to detail

Communication skills

Microsoft Office

Education

Bachelor’s degree in business-related course

Tools

Microsoft Office

Job description

China Bank seeks an Authorization & Fraud Detection Officer in the Philippines to provide 24/7 support for cardholders and partners. You will handle manual authorizations, monitor fraud indicators, and coordinate with Mastercard/Visa compliance teams to uphold security standards.

You will verify transactions, block compromised cards, and assist with balance transfers and credit limit changes up to PHP 20M. A 4-year business degree and strong communication skills are required.