24/7 Fraud & Authorization Specialist

China Bank Group; Manila; In loco; PHP 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

China Bank Group, at Makati Head Office, Bel-air, City Of Makati, Metro Manila, is seeking an Authorization and Fraud Detection Officer to safeguard customers and the bank from fraudulent activities. You will provide 24/7 authorization and fraud monitoring services, review transactions, investigate potential fraud cases, and implement risk mitigations to secure customer accounts and card transactions.

The role requires strong analytical skills and the ability to work in a fast-paced, 24/7

Competenze

• Bachelor's degree in any four-year business-related course.
• Experience in banking, financial services, card operations, authorization, fraud monitoring, or risk management is an advantage.
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to accuracy.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, shifting, and 24/7 operational environment.
• Proficient in Microsoft Office applications.
• Team player with a strong drive for continuous learning and improvement.

Mansioni

• Process manual and voice authorization requests from local and international banks in accordance with Bank policies and card association regulations.
• Monitor and analyze credit card, debit card, and deposit account transactions to identify unusual activities and potential fraud.
• Review fraud alerts, validate suspicious transactions, and coordinate transaction confirmations with cardholders.
• Investigate flagged transactions and accounts to determine legitimacy and take appropriate action, including card blocking and fraud prevention measures.
• Handle lost card reports, facilitate card replacements, and ensure immediate protection against unauthorized transactions.
• Monitor VIP accounts and provide timely assistance to protect valued clients from fraud risks.
• Report confirmed fraudulent transactions to Visa and Mastercard fraud reporting platforms.
• Respond to customer inquiries and coordinate with Collections, Sales, Customer Service, and other units on fraud-related concerns.
• Support process improvement and automation initiatives within the unit.

Conoscenze

Analytical skills

Problem-solving

Attention to detail

Communication skills

Customer service

Team player

Microsoft Office

Formazione

Bachelor's degree in business-related field

Strumenti

Microsoft Office

Descrizione del lavoro

China Bank Group, at Makati Head Office, Bel-air, City Of Makati, Metro Manila, is seeking an Authorization and Fraud Detection Officer to safeguard customers and the bank from fraudulent activities. You will provide 24/7 authorization and fraud monitoring services, review transactions, investigate potential fraud cases, and implement risk mitigations to secure customer accounts and card transactions.

The role requires strong analytical skills and the ability to work in a fast-paced, 24/7