2025 Workforce Management GVPTP

Concentrix; Makati; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Concentrix is seeking a Sr. Manager Workforce Management in Makati to lead a team that develops accurate forecasts, capacity plans, schedules, and intraday management to support staffing and performance goals.

The role focuses on delivering timely workforce strategies and ensuring alignment with client needs and Concentrix financial targets. The position requires a four-year degree with extensive experience in forecasting, capacity planning, scheduling, and people leadership.

Qualifications

• Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
• Experience with forecasting, capacity planning and scheduling software tools
• Excellent communication skills, both written and verbal.

Responsibilities

• Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
• Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
• Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
• Lead the development of forecasts, resource plans, and schedules for new programs
• Mentor, coach and provide direction to a team of employees

Skills

Forecasting

Capacity planning

Scheduling

Team leadership

MS Office

Communication

Mentoring

Project prioritization

Education

Associate's degree

Bachelor's degree preferred

Tools

Forecasting software

Job description

Job Title: 2025 Workforce Management GVPTP Job Description The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.

Responsibilities

Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred Experience with forecasting, capacity planning and scheduling software tools Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Advanced Microsoft Office skills Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrated ability to mentor, coach and provide direction to a team of employees Demonstrated ability to take initiative and ownership with focus on continuous improvement Excellent attention to detail Demonstrated ability to foster customer service disposition and sense of professionalism for self and team Solid understanding of the organization's business operations and industry. Demonstrated business acumen Demonstrated ability to comprehend, analyze, and interpret

Qualifications

3+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business #LI-DNI

Location: PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building

Language Requirements:

Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.