2026 Delivery Operations GVPTP

Concentrix; Makati; On-site; PHP 480,000 - 800,000; Full time

Job summary

Concentrix in Makati, Philippines is seeking a Delivery Operations Supervisor (GVPTP) to lead a group of call center associates, monitor attendance, and ensure service levels align with contract KPIs and policies. You will coach staff weekly and drive performance improvements, while upholding Concentrix values.

The role requires a Bachelor's degree with 2–4 years of relevant experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Bachelor's degree in related field with 2–4 years of experience.
• Strong written and verbal communication.
• Ability to lead and mentor a team.
• Proficient in Microsoft Office.

Responsibilities

• Supervise a group of call center associates daily.
• Coach direct reports to meet weekly performance metrics.
• Identify performance issues and plan improvements.
• Ensure KPIs and financial expectations are met.
• Lead team meetings and organize team activities.

Skills

Team leadership

Coaching

Communication

MS Office

Multitasking

Mentoring

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Job Title

2026 Delivery Operations GVPTP Job Description

Essential Functions / Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures.
• Attend required manager development training.
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to lead team in multi-tasking, prioritization and meeting timelines on deliverables.
• Ability to mentor, coach and provide direction to a team of employees.
• Self-starter, sense of urgency, and works well under pressure.
• Ability to foster a sense of professionalism and relationship building for self and team.

Location

PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building

Language Requirements

Time Type: Full time

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Designing game-changing brand experiences, building and scaling secure AI technologies, and building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists and engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy and design with data and analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.