2026 Delivery Operations GVPJK

Concentrix; Makati; On-site; PHP 558,000 - 893,000; Full time

Job summary

Concentrix Makati City is seeking a Team Leader to supervise a group of call center associates and drive performance through coaching, discipline, and accountability. You will ensure adherence to policies, monitor attendance, and maintain service levels aligned with contractual KPIs.

The role requires a Bachelor’s degree and strong communication skills, with proficiency in Microsoft Office and the ability to lead in a fast-paced environment.

Qualifications

• Bachelor's Degree in related field with 2–4 years of experience.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Supervise day-to-day activities of call center associates.
• Coach direct reports regularly to meet metrics.
• Identify performance issues and implement improvement plans.
• Ensure KPIs and financial targets are met for service delivery.
• Communicate expectations and provide timely updates.
• Conduct team meetings and organize team activities.

Skills

Leadership

Coaching

Communication

Time management

Multitasking

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Job Title: 2026 Delivery Operations GVPJK

Job Description The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Schedule and organize team activities
• Stay current on internal work processes, policies and procedures.
• Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team

#LI-DNI

Location

PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building

Language Requirements

Language Requirements: Time Type: Full time

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts such as ... ???

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.