2026 Workforce GVPCW

Concentrix; Quezon City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Concentrix is seeking an experienced Workforce GVPCW to lead forecasting, capacity planning, and scheduling for our Quezon City operations. You will manage a team, develop models for staffing, intraday management, and performance analysis to support the workforce strategy.

The role emphasizes cross-functional collaboration with Business Development, Operations, and Clients, along with mentoring the team and ensuring accurate, timely workforce plans in a fast-paced environment.

Qualifications

• Requires Associate's degree in related field.
• More than seven years of relevant experience preferred, including two years in progressive management.
• Experience with forecasting, capacity planning and scheduling software tools.
• Excellent communication and presentation skills.
• Advanced Microsoft Office skills.
• Ability to mentor and lead a team in a fast-paced environment.

Responsibilities

• Review forecasts, schedules, and plans for accuracy and standards.
• Partner with Business Development, Operations, and Clients to develop models for staffing.
• Lead reviews of call center efficiency and performance to meet client and financial goals.
• Ensure forecasting and scheduling tools are properly configured and maintained.
• Lead development of forecasts, resource plans, and schedules for new programs.

Skills

Forecasting

Capacity planning

Scheduling

Team leadership

Communication

Microsoft Office

Project prioritization

Mentoring

Education

Associate's degree

Tools

Forecasting software

Scheduling software

Capacity planning tools

Job description

Job Title: 2026 Workforce GVPCW Job Description

The Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.

Responsibilities

• Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
• Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
• Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
• Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
• Lead the development of forecasts, resource plans, and schedules for new programs

Qualifications

• Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
• Experience with forecasting, capacity planning and scheduling software tools
• Excellent communication skills, both written and verbal.
• Ability to effectively present information to internal and external associates
• Advanced Microsoft Office skills
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Excellent attention to detail
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• Solid understanding of the organization's business operations and industry.
• Demonstrated business acumen
• Demonstrated ability to comprehend, analyze, and interpret
• 3+ years of experience in a similar role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business
• #LI-DNI

Location: PHL Quezon City - EXXA Tower, 11th Floor

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.