11/25/2025 5 Minute Read

TeleTech Holdings, Inc.; Bacolod; On-site; PHP 257,000 - 357,000; Full time

Benefits offered by this job

Paid Training Programs

Night Differential

Health Insurance (HMO)

Job summary

TTEC Bacolod is hiring Customer Service Representatives in Bacolod City. You will handle customer inquiries, provide accurate information, and represent a leading global BPO.

The role emphasizes customer care, professionalism, and reliable service in a dynamic team environment. We offer comprehensive paid training, an inclusive culture that values diversity, and clear pathways for growth into leadership, trainer, QA, or specialist roles.

Qualifications

• Must be at least 18 years old and have completed at least two years of college.
• Strong English communication skills are required.
• Customer-focused mindset and readiness to thrive in a diverse BPO setting.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Deliver high-quality service to clients across channels.
• Maintain customer satisfaction and contribute to team success.

Skills

Strong English

Customer service

Communication

Education

Two years of college

Job description

5 Benefits of Being a Customer Service Rep in Bacolod: Salary, Culture, and Growth

• Competitive Rewards and Growth - TTEC Bacolod offers a compelling customer service representative salary and benefits package, a clear path for advancement, and world-class training programs—making it one of the great places to work in Bacolod City.
• Inclusive, Empowering Culture - Experience the genuine support and inclusivity of a company where you can bring your authentic selves at work, contribute to the success of the team, and thrive in an environment where diversity is our strength.
• Balanced Lifestyle and Local Opportunities - With TTEC's central advantage points in Bacolod City and easy accessibility, you benefit from a positive work-life balance in a city known for hospitality and vibrant community spirit.

If you're searching for a role that is more than just a job in Bacolod, TTEC Bacolod is proud to offer meaningful opportunities where technology but also humanity drives our amazing service and technology.

Whether you're considering a new career or your first professional adventure, becoming a Customer Service Representative (CSR) in Bacolod presents unique advantage points for growth. Here are the top five reasons to build your future with TTEC Bacolod.

1. Competitive Salary and Reliable Benefits

One of the most significant advantages of starting your career at TTEC Bacolod is the financial stability it can provide. We offer a competitive customer service representative salary and benefits package that is among the best in Bacolod City.

• Paid Training Programs: Start earning from day one with fully paid, skill-building training sessions.
• Night Differential: A generous night differential for those working late shifts.
• Performance Incentives: Earn more through monthly incentives that recognize those who bring value to the table and contribute to the success of the team.
• Health Insurance (HMO): Comprehensive coverage for you and eligible dependents ensures peace of mind.

These benefits together create a reliable foundation, making TTEC Bacolod one of the great places to work for those pursuing CSR jobs Bacolod can be proud of.

2. A Supportive and Inclusive Work Culture

A great workplace is about more than numbers—it is about being part of a team where you feel respected, valued, and empowered. Our TTEC Bacolod culture is built on true inclusivity, where you’re encouraged to bring your authentic selves at work and be part of our celebration of diversity. In fact, TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers—diversity is our strength.

As a proud equal opportunity employer, we foster a friendly atmosphere where team leaders, mentors, and colleagues are always ready to support you. Our training programs and culture of mentorship help every employee develop personally and professionally. A sense of belonging and teamwork defines the success of the team and the success of the customer, ensuring we’re not only delivering amazing service to clients but also growing together as a community.

At TTEC Bacolod, a CSR role is just the start. We believe in promoting from within and providing every team member a chance to advance. Your journey here can lead from entry-level roles to significant advantage points like team lead, trainer, quality assurance, or support specialist.

We offer:

• Ongoing Training Programs: Enhance your skills and stay ahead in your role.
• Leadership Pathways: Steps to become a team lead or pursue other leadership tracks.
• Mentorship and Development: Personal guidance and resources to help you achieve the overall success you envision.

You’ll grow alongside fellow BPO professionals, contributing not only to the success of the customer but also to the success of the team—true hallmarks of career growth in BPO Bacolod.

Your daily routines matter. TTEC Bacolod sits at one of Bacolod City's prime advantage points, making your commute straightforward and stress-free.

TTEC Bacolod is ideal and accessible for professionals within Bacolod City, Bago, La Carlotta, Talisay and Silay. The office's location provides easy access to major roads, public transport, malls, banks, and restaurants—essential amenities that simplify your workday.

Bacolod isn't just a city; it's a great place to work and live. Its friendly community and traffic convenience mean you get more time for what matters. TTEC Bacolod recognizes that comfort, accessibility, and community add value to your everyday experience, only delivering amazing service when our people can thrive too.

Join TTEC: A Global Leader in Customer & Employee Experience

TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT's Black Equity Program, and recognition as one of the UK’s Best Workplaces.

With an employee satisfaction rating of 4.1 out of 5 on JobStreet, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.

5. Fantastic Work-Life Balance in the City of Smiles

Nothing compares to Bacolod City when it’s about creating a positive, happy life inside and outside work. The city’s welcoming vibe, rich festival culture, and abundance of delicious food ensure life feels good here, even on busy days.

We believe that when you can bring your authentic selves at work and enjoy time with friends and family, it reflects in the amazing service you provide.

As a certified Great Place To Work, TTEC Bacolod is committed to supporting a well-rounded lifestyle for every employee. Because achieving the success of the customer starts with happy, empowered teams.

Your Future Starts in Bacolod

Choosing where you work is a defining decision. And TTEC Bacolod is more than a job: it’s a place where you can pursue the success of the team, be proud of your achievements, and grow a meaningful career in business process outsourcing BPO. We celebrate your authentic selves, provide continuous learning and career growth opportunities, and foster Advantage Points that empower every team member.

What qualifications do I need to apply as a CSR in Bacolod?

To start your journey as a Customer Service Representative at TTEC Bacolod, you'll need to be at least 18 years old and have completed at least two years of college. Strong English communication skills, a customer-centric mindset, and readiness to thrive in our diverse BPO setting are key. We welcome candidates from all backgrounds and are proud to be an equal opportunity employer.

Is BPO experience required for TTEC Bacolod roles?

No, BPO experience isn't required. If you're passionate about technology but also humanity, eager to learn, and ready to contribute, you'll benefit from our comprehensive paid training programs—perfect for both beginners and career shifters.

Does TTEC offer training for new CSR hires?

Absolutely! TTEC Bacolod's thorough training programs introduce new hires to our systems, help develop essential skills, and prepare you to deliver the amazing service and technology that makes us industry leaders.