Remote LATAM Customer Success Specialist

Llamabara; Lima Metropolitana; Hybrid; PEN 101,214 - 168,691; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Flexible working hours and remote work options

Professional development opportunities

Vibrant and inclusive company culture

Job summary

A tech solutions company is seeking a Customer Success Officer in Lima, Peru. The role involves managing client relationships, ensuring satisfaction, and providing tailored solutions. Candidates should have 2+ years in customer success or sales roles, a Bachelor's degree, and strong bilingual communication skills. The position offers a competitive salary, flexible working hours, and opportunities for professional growth.

Qualifications

• 2+ years in a customer success, account management, or B2B/B2C sales role, preferably in tech.
• Experience handling complex client situations.

Responsibilities

• Primary contact for clients, fostering relationships for satisfaction.
• Track client engagement metrics to identify upselling opportunities.
• Prepare reports on client health and feedback.

Skills

Strong communication and interpersonal skills

Problem-solving mindset

Fluency in Spanish and English

Ability to work independently and as part of a team

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM software

Customer success tools

Job description

A tech solutions company is seeking a Customer Success Officer in Lima, Peru. The role involves managing client relationships, ensuring satisfaction, and providing tailored solutions. Candidates should have 2+ years in customer success or sales roles, a Bachelor's degree, and strong bilingual communication skills. The position offers a competitive salary, flexible working hours, and opportunities for professional growth.