Results-Driven Call Center Team Lead

Concentrix; Lima Metropolitana; Presencial; PEN 107.671 - 151.413; Jornada completa

Descripción de la vacante

A leading IT services company in Lima is seeking a Team Leader to supervise call center associates and ensure performance metrics are achieved. The ideal candidate will have an Associate's degree and relevant experience, with strong leadership and communication skills. Responsibilities include coaching, handling escalated calls, and managing daily operations. This full-time position offers opportunities for career growth within a dynamic environment.

Formación

• Two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Ability to mentor and coach team members.

Responsabilidades

• Supervise day-to-day operations of call center associates.
• Coach direct reports to achieve performance metrics.
• Handle escalated customer calls as needed.

Conocimientos

Team development and coaching

Communication skills

Ability to work under pressure

Leadership

Flexibility in scheduling

Educación

Associate's degree in related field

Descripción del empleo

A leading IT services company in Lima is seeking a Team Leader to supervise call center associates and ensure performance metrics are achieved. The ideal candidate will have an Associate's degree and relevant experience, with strong leadership and communication skills. Responsibilities include coaching, handling escalated calls, and managing daily operations. This full-time position offers opportunities for career growth within a dynamic environment.