Senior QA Evaluator - Elevate Call & Email Quality

Concentrix; Lima Metropolitana; Presencial; PEN 84.061 - 117.686; Jornada completa

Descripción de la vacante

A global customer service company in Lima is seeking a mid-senior level Sr. Quality Evaluator to monitor and evaluate the quality of customer interactions through various channels. The ideal candidate will participate in quality audits, meet productivity requirements, and support operational processes to enhance service quality. This full-time position offers an exciting opportunity to engage in quality assurance within a leading IT services firm.

Formación

• Strong program knowledge base; basic understanding of client products and services.
• Experience in quality assurance and monitoring metrics.
• Ability to participate in calibration and quality task forces.

Responsabilidades

• Monitor, evaluate, and audit inbound/outbound calls.
• Meet productivity requirements and report results.
• Participate in internal quality audits to enhance contact quality.

Conocimientos

Call monitoring

Quality auditing

Client communication

Process improvement

Descripción del empleo

A global customer service company in Lima is seeking a mid-senior level Sr. Quality Evaluator to monitor and evaluate the quality of customer interactions through various channels. The ideal candidate will participate in quality audits, meet productivity requirements, and support operational processes to enhance service quality. This full-time position offers an exciting opportunity to engage in quality assurance within a leading IT services firm.