Senior Onboarding Manager

Bet On Talent; Asia; Híbrido; PEN 310.000 - 448.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work environment

Travel opportunities

28 days paid time off

Descripción de la vacante

Bet On Talent is seeking a PSP onboarding lead for the iGaming sector. You will own the end-to-end onboarding lifecycle, drive process improvements, and manage KYC/KYB and regulatory documentation across multiple brands and jurisdictions.

You will champion AI and automation to reduce manual processing time, coordinate cross-functional demos with Product and Engineering, and mentor junior teammates where needed. Travel to Malta or other hubs may be required.

Formación

• 3–5 years of PSP onboarding experience in the iGaming sector.
• Hands-on experience with gathering due diligence documentation and compliance requirements.
• Ability to manage heavy onboarding pipelines across multiple brands and entities.

Responsabilidades

• Own end-to-end onboarding lifecycle from intake to go-live across jurisdictions.
• Design and own onboarding processes, playbooks, checklists, and SLAs.
• Direct the collection and verification of KYC/KYB packages and regulatory docs.
• Lead AI/automation initiatives to reduce manual effort in document processing and compliance packs.
• Coordinate demos, sandbox testing, and credential setups with Product/Engineering prior to launch.
• Build onboarding records for new providers and hand them off to Integrations.
• Track onboarding criteria across jurisdictions to ensure first-submission success.
• Define and report onboarding KPIs to senior management.

Conocimientos

Onboarding

KYC/KYB

Process design

AI & automation

Pipeline management

Stakeholder coordination

Herramientas

Claude AI

Descripción del empleo

Location: Remote from Europe
Reporting to Head of Payment Product

Your Impact

• End-to-End Onboarding Lifecycle: Own the end-to-end client onboarding lifecycle, from intake to go-live, ensuring rapid time-to-market across new and existing jurisdictions.

• Process Ownership: Design, own, and continuously improve the onboarding process, including playbooks, checklists, and SLAs, across all brands and entities.

• Due Diligence Management: Direct the gathering, verification, and submission of KYC/KYB packages, merchant applications, and regulatory documentation. Own the group's master due diligence library and corporate structure packs, keeping them current and audit-ready.

• Pipeline Management: Set onboarding priorities in line with market launch plans agreed with leadership. Forecast pipeline capacity and timelines, and triage high-volume queues to remove bottlenecks.

• Escalation Handling: Act as the escalation point for complex or stalled applications, including resolving acquirer compliance queries on group structure and licensing.

• Commercial Terms Alignment: Collate and summarise proposed fee schedules, reserves, and settlement terms for review and approval by relevant teams (Compliance/Legal, Finance) ahead of go-live.

• AI & Automation Leadership: Lead the use of AI and automation tools (including Claude) within onboarding, identifying opportunities to reduce manual effort and turnaround time across document processing, fee extraction, and compliance pack creation.

• Technical Readiness: Coordinate initial demos, sandbox testing, payment flow validations, and credential setups with Product and Engineering teams to guarantee operational readiness prior to launch.

• Documentation & Hand-off: Build the onboarding record for each new provider (contacts, fee matrix, account, and credential details) and transfer it tointegrations team at a structured hand-off once live.

• Market Requirements Tracking: Track acquirer and PSP onboarding criteria across target jurisdictions so due diligence packs meet requirements on first submission, including for new payment method types.

• KPIs & Reporting: Define and report on onboarding KPIs (time-to-live, first-submission approval rate, pipeline ageing) to senior management.

• Team Mentorship (Optional): Mentor and guide junior onboarding staff.

What Makes You a Fit

• 3 - 5 years of dedicated experience in PSP onboarding within the iGaming sector (experience with offshore markets is a must).

• Deep, hands-on experience navigating complex corporate structures, gathering due diligence documentation, and satisfying strict acquirer compliance requirements.

• Proven ability to manage a heavy onboarding pipeline across multiple brands and entities simultaneously without sacrificing accuracy or speed.

• Sharp attention to detail when reviewing payment agreements, pricing structures, and financial terms.

• Excellent written and spoken English, with the ability to coordinate effectively between third-party compliance teams, internal legal units, and technical stakeholders.

• Willingness to travel periodically (e.g., to Malta) and attend approximately 2 key industry conferences per year.

What's in it for you?

Be with a team that builds the momentum that moves the industry.
A fast-paced environment driven by innovation, curiosity, and a shared love for technology. A people-first culture that rewards ambition, integrity, and genuine collaboration.
A truly global remote environment working with teammates from all over the world.
28 days of paid time off plus public holidays to fully rest and recharge.

If based in Cyprus - more employee benefits added to the package!