Account Manager

Playtech; Perú; On-site; PEN 102,951 - 154,426; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Professional growth and educational development opportunities

Inclusive environment

Job summary

Playtech is seeking an exceptional Account Manager in Peru to drive customer engagement and revenue growth in the gaming industry. The successful candidate will manage customer relationships, ensuring effective communication and promoting Playtech's products. Strong proficiency in English, Spanish, and Portuguese is essential, along with proven negotiation skills and experience in customer service.

This position offers a competitive salary, a bonus scheme, and opportunities for professional growth within a supportive team culture.

Qualifications

• Minimum 2 years of experience in Customer Services/Customer Support B2B.
• Experience managing or working with international customers.
• Background in managing legal contracts (advantage).
• Knowledge of internet advertising (advantage).

Responsibilities

• Manage day-to-day commercial contact between Playtech customers and internal stakeholders.
• Drive customer performance and revenue growth through strategic recommendations.
• Promote tasks internally, including development requests.
• Ensure customers utilize new Playtech products.
• Maintain detailed customer relationship information.

Skills

Excellent written and spoken English, Spanish and Portuguese skills

High emotional intelligence (EQ)

Analytical and problem-solving abilities

Proven negotiation skills

Detail-oriented and capable of multitasking

Experience in online gaming industry

Job description

We are looking for an exceptional Account Manager to join our ever‑growing team. If you are passionate about the gaming industry and thrive in a dynamic, fast‑paced environment, we want to hear from you!

Responsibilities

• Be on top of customer business models, including marketing strategies (e.g., bonuses, admin usage).
• Manage day‑to‑day commercial contact between Playtech customers and internal stakeholders.
• Drive customer performance and revenue growth through strategic recommendations using KPI(s) & benchmark analysis.
• Promote tasks internally, including development requests and initiation of new projects.
• Assist the Regional Director in working on group‑wide deals.
• Ensure customers are aware of and utilize new Playtech products.
• Provide customers with appropriate marketing materials for promoting all products.
• Maximize revenues and profits through existing products and channels by developing account management tools.
• Maintain excellent relationships with each Playtech customer through regular communication and meetings.
• Coordinate the interface of Playtech’s project management, translation, finance, compliance, and legal processes with customer’s equivalent staff.
• Maintain detailed customer relationship information and share regularly with colleagues/management.
• Develop new marketing initiatives with customers.
• Maintain detailed information on Playtech competition in the online market for regular feedback into the team.
• Provide first‑level business support and act as an escalation point for technical issues.
• Attend exhibitions and events.
• Conduct operational audits.

Qualifications

• Are highly self‑motivated and can work well autonomously.
• Possess a high level of emotional intelligence (EQ) and are passionate about the gaming industry.
• Have excellent written and spoken English, Spanish and Portuguese skills.
• Have experience managing or working with international and external customers.
• Have experience with a software or internet company in a relevant position.
• Are detail‑oriented, self‑managed, a team player, and capable of multitasking.
• Are service and business‑oriented with excellent interpersonal skills.
• Have strong analytical and problem‑solving abilities.
• Have knowledge of internet advertising (an advantage).
• Can prioritize and manage client engagements effectively.
• Have proven negotiation skills.
• Have a background in managing legal contracts and documents (an advantage).
• Have proven ability to manage multiple client relationships and grow revenues.
• Have an interest in and knowledge of sports, betting, casino games, and poker.
• Understand IT platforms, systems, and development processes.
• Are good with numbers.
• Have experience in the online gaming industry.
• Have at least 2 years of experience or background in Customer Services/Customer Support B2B.

Bonus Points

• Knowledge of internet advertising.
• Background in managing legal contracts and documents.
• Proven ability to manage multiple client relationships.
• Interest in and knowledge of sports, betting, casino games, and poker.

Benefits

• A competitive salary and bonus scheme.
• A fantastic team culture.
• Opportunities to work in the gaming industry with one of the top teams in the sector.
• Professional growth and educational development opportunities.
• An inclusive environment where differences are celebrated, and everyone is encouraged to be themselves at work.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.