Sales & Service Technician

Dyson

Lima Metropolitana

Presencial

PEN 12.000 - 20.000

Jornada completa

14 días+

Generador de candidaturas

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Ventajas ofrecidas por este puesto de trabajo

401K with up to a 4% match

Company paid Life Insurance

Flexible Savings Account (FSA)

Competitive Paid Time Off

Generous Dyson Product Discounts

Multi-Level Healthcare Coverage Options

Vision & Dental Coverage

Descripción de la vacante

A leading global technology company is looking for a full-time Service Technician for their rapidly growing team in Lima. This role involves diagnosing, troubleshooting, and repairing customer products, ensuring top-notch service; candidates should possess strong communication skills and experience in customer service. Benefits include competitive pay and significant opportunities for professional growth and development.

Formación

6+ months in customer service or sales.
High level ability to troubleshoot.
Basic electrical and mechanical knowledge preferred.

Responsabilidades

Proper diagnosis and repair of customer products.
Manage parts usage and inventory.
Input customer sales information into POS system.

Conocimientos

Troubleshooting

Communication

Customer Service

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

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About Us

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Beauty and technology Demo Store’s across the country.

We are a beauty and technology global enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people.

Our Customer Service team forms a direct link between the business and Beauty and technology owners. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.

About The Role

This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.
Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products
Properly manage parts usage and inventory as required and/or directed
Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates
Input customer sales information into Dyson POS system in order to process orders efficiently
Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary
Ensure all process activity is communicated and Dyson service levels are understood and exercised
Assist Service Team in escalated repair instances

About you

6+ months in a customer service and/or sales related position
High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred
Strong written, verbal and interpersonal communication skills; strong presentation skills required
Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus
Ability to lift and move up to 50 lbs.
High School Diploma or equivalent required
Must be at least 18 years of age

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle Benefits

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and

Vacation Time

Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts

Health Benefits

Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Seniority level