Customer Service Representative - Auto Technician

MAKS Enterprises; Lima Metropolitana; On-site; PEN 122,214 - 146,657; Full time

Benefits offered by this job

401(k)

Vision insurance

Medical insurance

Job summary

A leading automotive services provider in Lima is seeking a Customer Service Representative - Auto Technician. The ideal candidate will have a passion for cars and substantial customer service experience. Duties include assisting customers with queries, troubleshooting issues, and coordinating with the technical team. Competitive hourly pay is offered, and candidates must be able to work in a fast-paced environment. Apply today to join this innovative team!

Qualifications

• 1+ years of customer service experience in a retail or automotive environment.
• Ability to communicate technical information clearly and effectively.
• Familiarity with customer service software and technology.

Responsibilities

• Answer calls and emails from customers seeking automotive parts.
• Troubleshoot and resolve customer issues effectively.
• Collaborate with team members to ensure customer satisfaction.

Skills

Automotive knowledge

Customer service experience

Communication skills

Organization

Technical troubleshooting

Patience under pressure

Education

High school diploma or GED

Job description

4 days ago Be among the first 25 applicants

This range is provided by MAKS Enterprises. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

Direct message the job poster from MAKS Enterprises

Job Title: Customer Service Representative - Auto Technician

Location: Chatsworth, CA

Compensation: $25-30/hour (Full-Time, On-Site)

About the Role

For the Gearhead Who Loves Helping People: If you can talk pistons, brake pads, and turbos in your sleep—and know how to keep your cool when a customer’s ride is down—we want you on our team.

At our shop, we don’t just move parts—we move people. We’re looking for a Customer Service Rep who knows cars, respects the grind, and can handle the phones and emails like a pro. If you’re the type who geeks out over rebuilds and doesn’t mind explaining the difference between a TIPM and ECM to a customer—this job's for you.

What You'll Do

• Talk shop with customers: Answer calls, emails, chats, and texts from fellow gearheads, shop owners, and DIY warriors looking for the right parts or help with installs.
• Solve problems fast: From tracking orders to helping someone troubleshoot a fitment issue, you’ll be the calm in the storm when someone’s build isn’t going as planned.
• Keep things organized: Use our system to log conversations, update orders, and flag follow-ups. If you’ve ever built an engine, you know—details matter.
• Bridge the gap: Work with our shipping, tech, and warehouse teams to get answers, solve issues, and keep our customers turning wrenches (not pulling their hair out).
• Stay in the loop: Pass along common customer issues or ideas to help improve how we do things. If there’s a better way, we want to hear it.

What We’re Looking For

• You know your way around a car—bonus points if you’ve rebuilt a motor, done your own suspension, or argued about carb vs EFI on a forum.
• 1+ years of customer service experience (retail, shop, or phone support counts)
• Solid communicator—can talk clearly, write clean emails, and explain technical stuff without being a know-it-all.
• Organized and good with tech—can handle customer service software and look up part numbers without breaking a sweat.
• Patient, friendly, and good under pressure (because let’s face it—not every job goes as planned).
• High school diploma or GED. College or tech school = nice, but not required.

About Us

MAKS is a globally renowned provider in the rebuilding of TIPMs and ECMs. We take pride in being at the forefront of the automotive industry, specializing in the restoration of critical components that serve as the nerve center and power distribution hub of vehicles.

At MAKS, we're not just rebuilding, we're leading the charge for technology that will shape the future and revolutionize automotive history. We're committed to mastering the intricate schematics and technical intricacies of MOPAR vehicle electronics. This dedication has propelled us to become recognized experts in the field.

As a member of our team, you'll play a pivotal role in our mission to target numerous manufacturing modules that are pivotal in the automotive industry today. We cater to a diverse clientele, including consumers, skilled mechanics, and trusted dealers who rely on us to resolve a wide range of electrical vehicle faults.

Our commitment to excellence is anchored in five core values that shape our culture, drive innovation, and set us apart in the automotive industry:

• Trailblazers – We innovate fearlessly and forge new paths in automotive electronics.
• Value of Reputation – We uphold trust through quality, integrity, and results.
• Accountability – We own our work and its impact every step of the way.
• Empathy – We operate with care, for each other and our customers.
• Evolve or Bust – We adapt, improve, and grow relentlessly.

Ready to Apply?

If you're excited to play a hands-on role in quality assurance and support a mission-driven team pushing the boundaries of automotive technology, apply today!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Motor Vehicle Manufacturing

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

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