Project Cargo Agent

A.P. Moller - Maersk; Lima Metropolitana; On-site; PEN 45,000 - 78,000; Full time

Job summary

Maersk in Lima, Peru is seeking a Customer Service professional for logistics with project cargo experience. You will manage end-to-end shipments, liaise with customers and internal teams, and ensure timely delivery while meeting QHSE standards.

The role requires 3+ years in logistics customer service and bilingual English/Spanish, with strong communication and problem-solving skills. On-site work with supportive teams and diverse opportunities.

Qualifications

• 3+ years of experience in Customer Service for Logistics, and 2 years handling special cargo.
• Proficiency in English and Spanish.
• University studies in International Trade or Logistics.
• Excellent stakeholder management and communication skills.
• Very organized, proactive and dynamic.
• Strong prioritization capabilities.
• Understanding of local regulations.
• Execution mindset with a results focus.
• Solution-oriented and analytical mindset.
• Team player and customer oriented.
• Cost-conscious with focus on optimization and continuous improvement.

Responsibilities

• Creation and execution of customer shipments per plan and requirements, with QHSE and reporting.
• Understand external factors affecting the Customer’s supply chain and urgency.
• Align with customer expectations upfront and propose solutions.
• Be primary contact for customers and ensure end-to-end shipment lifecycle execution with inland delivery.
• Proactively track shipments and notify customers of deviations and potential solutions.
• Onboard customers and build strong collaborative relationships, going the extra mile.
• Liaise and prepare transport plans with suppliers.

Skills

Customer service

Stakeholder management

Communication skills

Organized

Proactive

Dynamic

Prioritization

Problem solving

Team player

Customer oriented

Cost-conscious

Education

University studies in International Trade or Logistics

Job description

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have an excellent compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities :

• Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
• Understanding of external factors impacting Customer’s supply Chain &understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able torespond with suggested solutions
• Be the primary point of contact for own customers and ensure smoothexecution of the end-to-end shipment lifecycle, including the inland delivery, by working closely withthe customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevantdeviations from the transport plan, including potential solutions oralternatives.
• Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus onproviding solutions.
• Liaising and preparing transport plan with suppliers

We are looking for :

• 3+ years of experience in Customer Service working for Logistics companies, and 2 years of experience handling special cargo (project cargo).
• Professional working proficiency in English and Spanish.
• University studies completed in International Trade, Logistics, or a related field.
• Excellent stakeholder management and communication skills.
• Very organized, proactive, and Dynamic.
• Prioritization capabilities.
• Understanding of the local regulations.
• Strong execution mindset.
• Solution-oriented and analytical mindset.
• Team player.
• Customer oriented.
• Cost-conscious, optimization, and continuous improvement versed.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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