Project Cargo Agent

Maersk; Lima Metropolitana; On-site; PEN 50,000 - 84,000; Full time

Job summary

Maersk in Lima, Peru, seeks an experienced Customer Service professional for logistics. You will manage end-to-end shipments, coordinate with internal teams, and ensure timely, compliant delivery while maintaining strong customer relationships.

The role requires 3+ years in logistics customer service and proficiency in English and Spanish. You will collaborate with suppliers and internal stakeholders to optimize transport plans and service levels.

Qualifications

• 3+ years of experience in Customer Service for Logistics companies.
• 2 years handling special cargo (project cargo).
• Proficiency in English and Spanish.
• Excellent stakeholder management and communication skills.
• Highly organized, proactive and dynamic; strong prioritization.
• Understanding of local regulations and compliance.
• Solution-oriented, analytical mindset and team player.
• Customer focused with cost-conscious, optimization mindset.

Responsibilities

• Create and execute customer shipments per plan and QHSE requirements.
• Understand external factors impacting Customer’s supply chain and urgency.
• Align with customer expectations and propose solutions.
• Serve as primary contact for customers to ensure end-to-end shipment execution.
• Proactively track shipments and notify customers of deviations with alternatives.
• Onboard customers and build strong, collaborative relationships.
• Liaise and prepare transport plans with suppliers.

Skills

Customer service

Logistics

Bilingual English/Spanish

Stakeholder management

Education

University studies in International Trade/Logistics

Job description

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have an excellent compensation and benefits package for full‑time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities:

• Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
• Liaising and preparing transport plan with suppliers

We are looking for:

• 3+ years of experience in Customer Service working for Logistics companies, and 2 years of experience handling special cargo (project cargo).
• Professional working proficiency in English and Spanish.
• University studies completed in International Trade, Logistics, or a related field.
• Excellent stakeholder management and communication skills.
• Very organized, proactive, and Dynamic.
• Prioritization capabilities.
• Understanding of the local regulations.
• Strong execution mindset.
• Solution-oriented and analytical mindset.
• Team player.
• Customer oriented.
• Cost-conscious, optimization, and continuous improvement versed.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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