Project Cargo Agent

Maersk; San Isidro; On-site; PEN 124,000 - 207,000; Full time

Benefits offered by this job

Competitive compensation

Full-time benefits

Career development

Job summary

Maersk is seeking a Customer Service professional in logistics to manage end-to-end shipments for customers, with 3+ years in logistics including project cargo, and fluent in English and Spanish.

You will onboard customers, coordinate transport plans with suppliers, and maintain strong stakeholder relationships while delivering solutions and cost efficiency. This is a full-time role within a diverse, inclusive workplace with competitive compensation.

Qualifications

• 3+ years in Customer Service for logistics, with 2 years in project cargo.
• Professional working proficiency in English and Spanish.
• University studies completed in International Trade, Logistics, or a related field.
• Excellent stakeholder management and communication skills.
• Very organized, proactive, and dynamic.

Responsibilities

• Create and execute customer shipments per plan and customer requirements with regards to QHSE and reporting.
• Understand external factors impacting customer’s supply chain and their urgency, service needs, drivers and desires.
• Be the primary point of contact for own customers and ensure smooth end-to-end shipment lifecycle, including inland delivery, coordinating with customer and internal stakeholders.
• Proactively track shipments and notify customers of deviations with potential solutions or alternatives.
• Onboard customers and build strong relationships with a solutions-oriented approach.
• Liaise and prepare transport plans with suppliers.

Skills

Stakeholder management

Communication skills

Organized

Proactive

Prioritization

Local regulations

Execution mindset

Analytical mindset

Team player

Customer oriented

Cost-conscious

Education

International Trade/Logistics degree

Job description

We Offer

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. We have an excellent compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives. We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities

• Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
• Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
• Liaising and preparing transport plan with suppliers

We are looking for

• 3+ years of experience in Customer Service working for Logistics companies, and 2 years of experience handling special cargo (project cargo).
• Professional working proficiency in English and Spanish.
• University studies completed in International Trade, Logistics, or a related field.
• Excellent stakeholder management and communication skills.
• Very organized, proactive, and Dynamic.
• Prioritization capabilities.
• Understanding of the local regulations.
• Strong execution mindset.
• Solution-oriented and analytical mindset.
• Team player.
• Customer oriented.
• Cost-conscious, optimization, and continuous improvement versed.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.