Moving Services Staff (Japanese Speaker) (Jakarta)

Peoplyee; Asia; On-site; PEN 14,000 - 18,000; Full time

Benefits offered by this job

Company car provided

Transportation allowance

Meal allowance

Private medical insurance with family

Smartphone data allowance

Overtime allowance

Job summary

Peoplyee is seeking Moving Services Staff who speaks Japanese to join our Jakarta team. You will conduct pre-move surveys, advise on documentation, and oversee export/import moving operations while supporting customers in Japanese and English.

This on-site role involves packing, coordination with crews, and travel within Indonesia for assignments. A strong customer-service mindset and basic MS Word/Excel skills are required, with company benefits provided.

Qualifications

• Business-level Japanese proficiency (JLPT N2) and communicative English.
• Experience communicating with Japanese customers in Japanese is preferred.
• Flexible in customer service, site visits, on-site operations and travel.
• Motivated to learn international and domestic moving operations.
• Able to manage basic email correspondence.
• Proficient with basic computer apps (Word/Excel).
• Willing to travel domestically when required.

Responsibilities

• Conduct pre-move surveys at residences and prepare quotations.
• Lead export/import moving operations and guide crew.
• Perform packing and wrapping of belongings.
• Sell international and domestic moving services and office relocations.
• Respond to inquiries from offices via email and other channels.
• Coordinate with customers via WhatsApp, email and calls.
• Prepare and verify import/export documents for customs.
• Advise customers on required documentation.
• Handle irregularities in customs or damaged goods cases.
• Manage moving schedules, issue invoices, and enter data into the system.
• Travel within Indonesia for assignments.

Skills

Japanese language (N2)

English (communicative)

Customer service

On-site operations

Email correspondence

Team coordination

Learning agility

Tools

Microsoft Word

Microsoft Excel

Job description

Moving Services Staff (Japanese Speaker) (Jakarta)

Jakarta

Job Information

Job ID

56893

Logistic

Work Location

Jakarta

Communicative

Other Languages

Japanese

Jobs Description

• Conduct pre-move surveys at customers' residences, assess shipment volumes, and prepare accurate quotations.
• Lead export and import moving operations by explaining procedures to customers, providing assistance, and directing crew members.
• Perform light operational duties, including packing and wrapping customers' belongings.
• Conduct sales activities for international moves, domestic moves, and office relocations.
• Respond to inquiries from offices in Japan and other countries through email and other communication channels.
• Communicate and coordinate with customers through WhatsApp, email, and telephone.
• Prepare and verify documents for import and export customs clearance and advise customers regarding required documentation.
• Resolve irregular cases involving customs clearance or damage to customers' belongings.
• Manage moving schedules, issue invoices, and enter relevant data into the accounting system.
• Travel within Indonesia and perform other duties related to international and domestic moving services as required.

Jobs Requirements

• Language: Business-level Japanese proficiency, equivalent to JLPT N2; communicative-level English proficiency.
• Experience: Experience communicating appropriately with Japanese customers in Japanese is preferred.
• Flexible in handling customer service, site visits, on-site operations, and domestic business travel as required.
• Motivated to learn international and domestic moving operations.
• Able to manage basic email correspondence.
• Proficient in basic computer applications, including Microsoft Word and Microsoft Excel.
• Willing to undertake domestic business travel when required.
• Driver Licence: Not required.
• Bonus or commission based on company and individual performance.
• BPJS: Ketenagakerjaan, Kesehatan: 4% paid by the employee.
• Transportation allowance in accordance with company regulations.
• Meal allowance in accordance with company regulations.
• Private medical insurance: 80% covered by the company, including coverage for a spouse and up to 3 children, with a maximum benefit equivalent to 2 months of basic salary.
• Smartphone data allowance in accordance with company regulations.
• Company car provided for business activities.
• Overtime allowance in accordance with company regulations for positions below Assistant Manager.