Customer Service

Logisly; Asia; On-site; PEN 28,000 - 47,000; Full time

Job summary

Logisly is seeking a proactive customer service and logistics coordinator to support order processing and liaison with operations. You will handle orders, communicate shipment status, and ensure accurate documentation.

Ideal candidates have a diploma or bachelor's degree, strong verbal and written communication, and the ability to work under pressure in a team. Experience in logistics or customer service is a plus.

Qualifications

• Diploma or Bachelor's degree in any major.
• Strong communication skills (verbal and written).
• Detail-oriented, proactive and service-oriented.
• Familiar with digital tools (Excel, Google Sheets, CRM or internal systems).
• Able to work in a team and under pressure.

Responsibilities

• Receive and process orders from customers.
• Act as a liaison for order allocation with the operations team.
• Bridge communication for shipment status updates and monitoring.
• Facilitate shipment documentation and billing processes.
• Handle customer inquiries and complaints promptly and effectively.
• Coordinate with internal teams to ensure smooth operations and customer satisfaction.

Skills

Communication

Detail-oriented

Proactive

Customer service

Logistics

Teamwork

Pressure handling

Digital tools

Education

Diploma (D3) or Bachelor's degree (S1)

Tools

CRM

Google Sheets

Excel

Internal systems

Job description

We work with smart, nice, driven people in solving complex problems and building products to improve Indonesia's logistics.

• Receive and process orders from customers
• Act as a liaison for order allocation with the operations team
• Bridge communication for shipment status updates and monitoring
• Facilitate shipment documentation and billing processes
• Handle customer inquiries and complaints promptly and effectively
• Coordinate with internal teams to ensure smooth operations and customer satisfaction

Requirements

• Minimum Diploma (D3) or Bachelor’s degree (S1) in any major (preferably Management, Communication, or Logistics)
• Strong communication skills (both verbal and written)
• Detail-oriented, proactive, and service-oriented
• Familiar with digital tools (Excel, Google Sheets, CRM, or internal systems)
• Able to work in a team and under pressure
• Experience in customer service or logistics is a plus