Lead Hospitality Specialist

Epiq

Lima Metropolitana

On-site

PEN 112,437 - 146,657

Full time

14 days+

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Job summary

Epiq is looking for a Lead Hospitality Specialist in Lima to deliver exceptional service in a professional legal environment. This full-time role offers a Monday–Friday schedule without late nights or weekends, focusing on event coordination, guest service, and hospitality management. Ideal candidates have relevant experience in hospitality management and a passion for outstanding service.

Qualifications

Proven experience in hospitality management or a related field.
Minimum of 1+ years in a supervisory or lead role.
Ability to lift or move 40 lbs. or greater.

Responsibilities

Leads and manages hospitality services to ensure high guest satisfaction.
Coordinates and oversees events to ensure they run smoothly.
Trains and supervises hospitality staff.

Skills

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Service

Event Management

Food And Beverage (F&B)

Guest Service

Inventory Management

Oral Communications

Professional Etiquette

Written Communication

Education

High School Diploma

Job description

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Job Description:

Are you a hospitality professional looking for a rewarding role with limited nights and weekends? Bring your passion for service to a prestigious law firm as a Hospitality Specialist Lead where you’ll deliver concierge-style experiences in a professional setting. This is a unique opportunity to transition your food & beverage or hotel expertise into a Monday–Friday schedule, supporting high-level meetings, events, and daily office hospitality needs. If you thrive in a fast-paced environment and take pride in impeccable service, this role offers the perfect blend of hospitality and work-life balance.

Essential Job Responsibilities

Leads and manages hospitality services to ensure a high level of guest satisfaction.
Coordinates and oversees events to ensure they run smoothly and meet organizational standards.
Manages food and beverage (F&B) services, ensuring quality and compliance with health and safety regulations.
Provides exceptional guest service by addressing inquiries, resolving complaints, and ensuring a positive experience.
Utilizes Customer Relationship Management (CRM) systems to track and manage guest interactions and preferences.
Maintains inventory of hospitality supplies and ensures timely replenishment.
Implements and monitors hospitality management practices to enhance service delivery.
Develops and maintains professional relationships with vendors and service providers.
Ensures compliance with hospitality standards and regulations.
Trains and supervises hospitality staff, ensuring adherence to company policies and procedures.
Monitors and evaluates guest feedback to continuously improve services.
Prepares and maintains reports and records related to hospitality services and events.
Collaborates with other departments to coordinate and support hospitality-related activities.

Qualifications & Requirements

Education: High School Diploma
Experience: Proven experience in hospitality management or a related field, with a minimum of 1+ years in a supervisory or lead role.
Desired Skills: Customer Relationship Management (CRM), Customer Satisfaction, Customer Service, Event Management, Food And Beverage (F&B), Guest Service, Inventory Management, Oral Communications, Outstanding Organizational Abilities, Professional Etiquette, Written Communication
Certifications: None required; certifications in hospitality management or related fields are a plus.
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

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The Compensation range for this role is 23.00 to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click Here To Learn About Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Seniority level