Desktop Analyst

Loeb & Loeb LLP; Lima Metropolitana; Presencial; PEN 230.660 - 301.632; Jornada completa

Descripción de la vacante

A law practice in Lima is seeking a Desktop Analyst – Modern Workplace Specialist to redefine operational modernization. You will provide exceptional support for hybrid collaboration tools, manage technology rollouts, and collaborate with IT leadership to enhance productivity. The ideal candidate has a background in technical support and will thrive in a fast-paced, people-centric environment. This role offers a salary range of $65,000 to $85,000 annually.

Formación

• 2+ years of technical support experience in a professional services environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory.
• Ability to explain technical concepts to non-technical users.

Responsabilidades

• Deliver exceptional onsite and remote support for end-user hardware and software.
• Support technology rollouts across offices, including desk setups and AV systems.
• Collaborate with IT leadership to reduce ticket volume.

Conocimientos

Technical support experience

Knowledge of Windows OS

Excellent communication skills

Time management

Problem-solving orientation

Educación

2+ years of technical support experience

Herramientas

Microsoft 365

Active Directory

Descripción del empleo

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This range is provided by Loeb & Loeb LLP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $85,000.00/yr

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Job Title: Desktop Analyst – Modern Workplace Specialist

Reports To: IT Manager

Salary Range: $65K-85K

Status: Non-Exempt

Summary & Purpose:

Join a dynamic and forward-thinking IT team that’s redefining how technology supports legal professionals. As a Desktop Analyst – Modern Workplace Specialist, you’ll be at the forefront of operational modernization, supporting hybrid collaboration tools, AI-assisted workflows, and proactive support strategies. This role is ideal for a tech-savvy problem solver who thrives in a fast-paced, people-centric environment.

Key Responsibilities:

- Deliver exceptional onsite and remote support for end-user hardware, software, and collaboration tools including Microsoft Teams, Zoom, and AI-enhanced productivity platforms.

- Support technology rollouts across offices, including standardized desk setups, mobile device management, and AV systems for hybrid meetings.

- Collaborate with IT leadership to reduce ticket volume through proactive support, ticket hygiene, and user enablement strategies.

- Maintain and troubleshoot printers, peripherals, and network-connected devices, escalating to vendors as needed.

- Support compliance and security initiatives, including device audits, software updates, and access control.

- Contribute to strategic planning by identifying technology needs, proposing solutions, and aligning desktop support initiatives with broader organizational goals. This includes participating in roadmap discussions, evaluating emerging tools, and ensuring IT efforts support long-term business objectives.

We’re embracing AI to enhance productivity and streamline operations. You’ll be encouraged to explore our AI tools for ticket triage, documentation, and knowledge sharing. Familiarity with AI concepts and a curiosity to learn are highly valued.

Qualifications:

- 2+ years of technical support experience in a professional services environment; law firm experience is a plus.

- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile device management.

- Excellent communication skills with a customer-first mindset, including the ability to explain technical concepts to non-technical users, maintain clear documentation, and follow established communication protocols for incident escalation and resolution.

- Ability to manage time effectively, prioritize tasks, and thrive in a collaborative, fast-paced environment.

- Willingness to work flexible hours, including after-hours support when necessary, and travel to other offices as needed to ensure consistent service availability and responsiveness across all locations.

Additional Notes:

This role may require lifting equipment up to 35 pounds and after-hours support. Confidentiality and discretion are essential, as you may be exposed to sensitive information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Law Practice

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