Hotel Operations Manager - Aria

MGM Resorts International; Comas; On-site; PEN 303,000 - 438,000; Full time

Benefits offered by this job

Health & Income Protection

Professional development opportunities

Free meals in Aria employee dining

Free parking on MGM properties

Wellness incentive programs

Discounts on hotel, dining, retail, &C

Job summary

Aria, part of MGM Resorts International, is seeking a Hotel Operations Manager to lead the front desk team and partner with hotel leadership to drive operational excellence and exceptional guest experiences on the Las Vegas Strip. You will coach and develop staff, implement policies, and ensure service standards align with luxury hospitality expectations.

This role suits a hospitality leader who thrives in a fast-paced, guest-centric environment and is passionate about creating WOW moments for

Qualifications

• Must be 21 years of age or older.
• Two years of prior relevant hotel management experience.
• Experience with collective bargaining agreements; AAA or Forbes knowledge preferred.
• Exceptional customer service and interpersonal skills.

Responsibilities

• Work closely with the Senior Hotel Operations Manager to implement strategic initiatives.
• Lead front desk operations through policies, procedures, training, manuals, directives, work schedules, rules, and regulations.
• Provide leadership to maintain and improve the guest experience within front desk operations.
• Support employee engagement for the front desk operations team through coaching, training, recognition, and development.
• Participate in interviewing, candidate selection, training, supervision, coaching, and counseling of front desk operations staff.

Skills

Customer service

Leadership

Coaching & training

Interpersonal skills

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

At Aria, luxury meets personalized service, and as a Hotel Operations Manager, you’ll help lead the team that creates exceptional guest experiences from arrival to departure. In this role, you’ll partner with hotel leadership to guide and support the Front Desk team while driving operational excellence in one of the most sophisticated destinations on the Las Vegas Strip.

From leading daily operations and coaching teams to enhancing service standards and achieving operational goals, you’ll play a key role in shaping the guest experience and creating a welcoming, seamless environment for every visitor. This is an exciting opportunity for a hospitality leader who thrives in a fast-paced luxury setting and enjoys motivating teams, solving challenges, and delivering memorable moments.

If you are passionate about guest service, team development, and creating elevated experiences, we invite you to bring your leadership and energy to Aria where you will create WOW memories that guests will carry with them far beyond their stay with us!

The Day-to-day

• Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations provided by the Hotel Strategy CoE
• Assist in leading front desk operations through implementation of policies, procedures, training programs, manuals, directives, work schedules, rules, and regulations
• Provide leadership and direction to maintain and improve the guest experience within front desk operations in alignment with company service standards
• Support employee engagement for the front desk operations team through coaching, training, recognition, and development
• Participate in interviewing, candidate selection, training, supervision, coaching, and counseling of front desk operations staff to support efficient department operations

The Ideal Candidate

• Must be 21 years of age or older
• Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment preferred
• Previous experience managing employees under a collective bargaining agreement and AAA or Forbes knowledge preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

The Perks & Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

View Job Description https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19532

Are you ready to JOIN THE SHOW?