Help Desk Technician

eClerx LLC; Lima Metropolitana; Presencial; PEN 24.000 - 36.000; Jornada completa

Descripción de la vacante

eClerx LLC in Lima is seeking a proactive Help Desk Technician to provide first- and second-level technical support across the organization. You will resolve hardware and software issues, maintain enterprise systems, and collaborate with internal teams and external vendors while upholding security standards.

The role requires 1–3 years of experience, AD/Office 365 expertise, and intermediate-to-advanced English. The shift runs 3:00 p.m. to 1:00 a.m. in San Isidro on a full-time schedule.

Formación

• Completed technical or university studies in Systems Engineering, IT, CS or related fields.
• 1–3 years of experience in similar roles.
• Intermediate to advanced English (spoken and written).
• Experience with Active Directory, Office 365, and other enterprise IT systems.

Responsabilidades

• Provide first- and second-level technical support to users.
• Diagnose and resolve hardware and software issues (PCs, laptops, printers, mobile devices, UPS, cameras, access control systems).
• Perform inspections in the data center to ensure proper condition and operation of equipment.
• Collaborate with other IT teams and external vendors to resolve complex incidents.
• Document support activities and keep the knowledge base up to date.
• Assist in IT projects such as upgrades and implementations.
• Ensure compliance with security protocols and data protection regulations.
• Properly manage the company’s technological assets.

Conocimientos

Customer service

Proactive

Problem solving

Communication

Educación

IT/CS degree

Herramientas

Active Directory

Office 365

Enterprise IT systems

Descripción del empleo

Help Desk Technician/ Intermediate English

Type: Full-time

Department: Technology

Job Summary

We are seeking a proactive Help Desk Technician to provide first- and second-level technical support and ensure high-quality IT service delivery across the organization. This role will be responsible for resolving hardware and software issues, maintaining enterprise systems, and collaborating with internal teams and external vendors to ensure seamless operations, while adhering to security standards and service excellence.

Responsibilities

Provide first- and second-level technical support to users.

Diagnose and resolve hardware and software issues (PCs, laptops, printers, mobile devices, UPS, cameras, access control systems, etc.).

Perform inspections in the data center to ensure the proper condition and operation of equipment.

Collaborate with other IT teams and external vendors to resolve complex incidents.

Document support activities and keep the knowledge base up to date.

Assist in IT projects such as upgrades and implementations.

Ensure compliance with security protocols and data protection regulations.

Properly manage the company’s technological assets.

Eligibility Requirements

Completed technical or university studies in Systems Engineering, Information Technology, Computer Science, or related fields.

1 to 3 years of experience in similar positions.

Intermediate to advanced level of English (spoken and written).

Experience with Active Directory, Office 365, and other enterprise-level IT systems.

Proactive, service-oriented, and strong problem-solving skills for complex issues.

Availability to work 48 hours per week in San Isidro, on the afternoon/night shift (3:00 p.m. to 1:00 a.m.).

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

Job Info

• Job Identification 80259
• Job Schedule Full time