Desktop Support Specialist

Ledgent Technology; Lima Metropolitana; Presencial; PEN 229.600 - 264.924; Jornada completa

Descripción de la vacante

A leading technology company in Lima, Peru is seeking a Desktop Support Specialist for a 6-month contract position. You will provide day-to-day support for IT assets and assist all users. The ideal candidate has a Bachelor's degree in IT and at least 3 years of relevant experience. Strong troubleshooting skills and a customer service focus are essential for this entry-level role. Competitive salary offered.

Formación

• 3+ years' experience in installing and troubleshooting IT hardware/software.
• Excellent oral and written communication skills.
• Ability to manage stress and work effectively in a team.

Responsabilidades

• Maintain IT asset inventory and manage life cycle of service requests.
• Provide technical support for desktops, monitors, and printers.
• Assist all levels of users in the organization.

Conocimientos

Customer service focus

IT hardware/software troubleshooting

Strong interpersonal skills

Ability to work independently

Multi-tasking

Educación

Bachelor's degree in information technology or related field

Herramientas

Windows Operating System

Apple OS

Descripción del empleo

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Base pay range

$65,000.00/yr - $75,000.00/yr

Direct message the job poster from Ledgent Technology

Technical Recruiting Director, Ledgent Technology

• This is a 6 months contract to hire position
• 100% on site, you will be working at 4 different locations within LA, the rotation is typically every 6 weeks
• Salary is up to 75k/year

Overview

The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.

Essential Functions

• Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
• Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
• Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
• Administer all duties in accordance with established policies, procedures, and standards.
• Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
• Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
• Basic understanding and troubleshooting skills for IT hardware, software, networks, and printers.
• On-call and after-hours work as needed for urgent escalations
• Other duties as required by IT Management.
• A bachelor's degree in information technology or an IT-related field is required.
• Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
• Must be a customer service-focused, self-motivated professional.
• Ability to interface effectively with end users and non-technical people.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Ability to quickly learn systems with little or no documentation.
• Continuous learning of new systems, business processes, and concepts is a must.
• Strong knowledge of Windows Operating System and Apple.
• Demonstrated ability to think "outside-the-box", performs research, and operates independently to devise solutions to difficult problems.
• Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
• Demonstrated ability to manage stress appropriately and professionally.
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
• Ability to create and maintain technical documentation.
• Excellent oral and written communication skills.
• A commitment to diversity, equity, accessibility, and inclusion.

Preferred Qualifications

• A+, MSDT, or Help Desk certification preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles\' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Senioriy level

• Entry level

Employment type

• Contract

Job function

• Information Technology
• Industries
• Computer Networking Products

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