System Engineer / Helpdesk Analyst | Tangent International | Asia

Tangent International; Asia; Presencial; PEN 135.180 - 202.771; Jornada completa

Descripción de la vacante

A leading IT services provider is urgently seeking a System Engineer / Helpdesk Analyst to support enterprise IT operations globally. This role involves providing critical IT support, maintaining office infrastructure, and managing IT assets across multiple regions. Candidates should have at least 3 years of experience, strong troubleshooting skills, and a diploma in Computer Science. Opportunities for career growth exist within a dynamic international environment that engages in global IT transformation projects.

Formación

• 3+ years of desk-side or IT support experience in large enterprise environments.
• Hands-on experience supporting Windows and macOS environments.
• MCP certification (Microsoft Certified Professional).

Responsabilidades

• Provide 1st and 2nd level IT support via phone, ticketing systems, email, and instant messaging.
• Troubleshoot and resolve Windows desktop and user-side technical issues.
• Support user client hardware, mobile devices, printers, laptops, and desktops.

Conocimientos

Desk-side IT support experience

Strong troubleshooting skills

Customer service orientation

ITIL methodology knowledge

Windows and macOS support

Proficiency in English

Educación

Diploma in Computer Science or equivalent

Herramientas

Microsoft Office

Exchange

VPN

SharePoint

Descripción del empleo

🔎 Job Title: System Engineer / Helpdesk Analyst | Tangent International | Asia

🏢 Recruiting Company: Tangent International
🌍 Job Location: Asia
💼 Job Type: Full-Time
📧 Application Method: Email CV to [e-mail]
📌 Additional Info: IT Integration category | 3+ years’ experience required

Position Summary

Tangent International is urgently hiring a System Engineer / Helpdesk Analyst to support enterprise IT operations across multiple international locations. This role is essential to ensuring smooth end‑user IT services, stable office infrastructure, and successful delivery of global IT integration and transformation projects.

Detailed Job Description

As a System Engineer / Helpdesk Analyst, you will work cross‑functionally to support international business users across Europe and other regions. You will provide first‑ and second‑line IT support, maintain office IT infrastructure, and manage IT assets and inventory. The role involves participation in large‑scale regional and group‑wide initiatives, including new office builds, peak business events, user experience improvement programs, and global M&A integration projects. You will collaborate with teams across continents, making this an excellent opportunity for IT professionals seeking exposure to enterprise‑scale operations and international environments.

Key Responsibilities

• Provide 1st and 2nd level IT support via phone, ticketing systems, email, and instant messaging
• Troubleshoot and resolve Windows desktop and user‑side technical issues
• Support Microsoft Office, Exchange, VPN, SharePoint, and user accounts/permissions
• Provide support for user client hardware, mobile devices, printers, laptops, and desktops
• Use remote administration tools to resolve end‑user issues efficiently
• Maintain and update IT policies, procedures, and operational documentation
• Ensure compliance with company IT standards, policies, and processes
• Maintain accurate IT asset and inventory records in internal systems
• Follow KPIs defined by the company and team leadership
• Support global and regional IT projects, including M&A integrations and office expansions

Required Qualifications & Skills

• 3+ years of desk‑side or IT support experience in large enterprise environments
• Diploma in Computer Science or equivalent practical IT experience
• Strong knowledge of User & VIP Support and ITIL methodology
• Hands‑on experience supporting Windows and macOS environments
• Experience with Microsoft enterprise tools and collaboration platforms
• Strong troubleshooting and analytical problem‑solving skills
• Ability to work independently and under pressure
• Pleasant communication style with strong customer service orientation
• Proficiency in spoken and written English
• MCP certification (Microsoft Certified Professional)

Nice‑to‑Have Skills

• Proficiency in spoken and written Putonghua (Mandarin)
• Mac certification
• Experience supporting global or multi‑region IT environments
• Exposure to IT integration projects related to mergers or acquisitions
• Strong documentation and reporting skills

Recruitment Pro Tip

To stand out, highlight your experience supporting enterprise‑scale users and VIP stakeholders, your familiarity with ITIL practices, and any exposure to international projects—especially M&A integrations, office buildouts, or global IT initiatives.