Data Center Customer Operations III

Equinix; Ventanilla; On-site; PEN 36,000 - 54,000; Full time

Job summary

Equinix is seeking a facilities technician to support maintenance and operations for critical infrastructure. You will perform routine checks, repairs, and monitoring of building systems to ensure reliability and safety.

The role involves coordinating with vendors and internal teams to minimize downtime and improve energy efficiency. The position requires a high school diploma and experience with facility tasks; strong SOP adherence and teamwork are essential.

Qualifications

• High school diploma or equivalent work experience.
• Experience with facility maintenance tasks is preferred.
• Ability to follow procedures and work with minimal supervision.

Responsibilities

• Perform preventative maintenance on facility components.
• Carry out repairs and installations on facility systems.
• Monitor building systems and respond to alarms per SOPs.
• Operate and maintain plumbing, fire suppression, and safety systems.
• Assist on-site administration and incident handling.
• Support vendor work and documentation updates.
• Collaborate with team to resolve issues.

Skills

Facility maintenance

Electrical systems

Plumbing & safety

Education

High school diploma

Tools

BMS systems

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Facility / Infrastructure Maintenance

• Performs moderately difficult preventative and corrective maintenance checks on-site to facility components
• Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures
• Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures
• Operates and maintains plumbing, fire suppression, and safety systems
• Operates critical infrastructures under the supervision of more senior technical staff
• Normally receives little instruction on daily work, general instructions on newly introduced assignments

Vendor Support

• Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
• In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support

• Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Identifies Single Points of Failure (SPOFs) and makes recommendations
• Responds to all moderately difficult on-site incidents, including failures, problems and delays
• Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects

• Completes routine work requests and circuit installations
• Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
• Makes minor changes to mechanical, electrical and specialized systems, as directed
• Carries out infrastructure projects

Collaboration

• Collaborates with others to resolve moderately difficult facility incidents
• Effectively collaborates within the department; may mentor team members on general maintenance activities
• Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
• May recommend infrastructure projects

Qualifications

Typical Degree & Years of Experience

• Typically requires a high school diploma and proven years of equivalent work experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.