F&B - Host / Hostess

Wynn Al Marjan Island; Asia; On-site; PEN 63,000 - 94,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Leave policy

Job summary

Wynn Al Marjan Island in the UAE is seeking an F&B Host/Hostess to welcome guests and uphold the venue's service standards. You will coordinate reservations and greet guests with a polished, professional presence.

Fluency in English and another language is required, with prior experience in a luxury hotel or restaurant preferred. A high school diploma is required, with the role offered in Dirhams (AED).

Qualifications

• Minimum 1 year of customer service in a luxury hotel or high-end restaurant.
• Fluent English and another language as per guest demographics.
• Experience as Host/Hostess or guest relations is preferred.

Responsibilities

• Greet guests warmly and professionally according to service standards.
• Manage reservations using the designated system and respond to inquiries.
• Record guest details including contact, dietary requirements, seating preferences and allergies.
• Provide clear information on opening hours, dress code, menus and venue policies.
• Coordinate with restaurant management, service, culinary, bar and security teams to ensure smooth operations.
• Assist other areas when needed and stay informed about promotions and events.

Skills

Customer service

Multilingual

Communication

Phone etiquette

Education

High school diploma

Tools

MS Office

RESPak

Seven Rooms

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will belocated50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a F&B - Host/Hostessto join theresort’s Food & Beverage team.

The primary duties and responsibilities of this role are:

Welcome every guest warmly and professionally in accordance with the venue’s established service standards.

Create a positive first impression by maintaining a polished appearance, professional posture, and approachable manner.

Manage reservations accurately using the designated restaurant reservation system.

Respond promptly and professionally to reservation enquiries received by telephone, email, or other approved communication channels.

Record guest details accurately, including contact information, dietary requirements, seating preferences, allergies, and special occasions.

Assist other operational areas when necessary and when service requirements permit.

Remain informed about current promotions, seasonal offerings, special events, and entertainment.

Provide clear and accurate information regarding opening hours, dress codes, location, menu options, availability, and venue policies.

Follow company procedures regarding lost property, guest privacy, and special access requirements.

Ensure all guest-facing materials are clean, accurate, and appropriately presented.

Coordinate closely with the restaurant management, service, culinary, bar, and security teams to support smooth daily operations.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum of 1-year related customer service experience in a 5-star hotel or equivalent restaurant and possess more than one language proficiency as per guest demographic specific to restaurant.

Previous experience as a Host/Hostess, Receptionist, Guest Relations Agent, or in a similar customer-facing position is preferred.

Experience within a luxury hotel, resort, fine-dining restaurant, or high-end hospitality environment is highly desirable.

High school diploma or equivalent qualification is required.

Fluent spoken English and one other language as per the guest demographic of the restaurant

Knowledge of MS Office; RESPak, Seven Rooms will be preferred

Customer service orientated, excellent communication and interpersonal skills, good phone etiquette and salesmanship

Well-groomed, confident, friendly and polite

Team player who responds quickly to demands and thrives in a high-pressure work environment

Able to work independently

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offeranexcellent leave policy, ahealthcare package andas well aslife insurance, incentive programs, and other employee benefits. The result is a package that makes thisrolehighlyattractive tooutstandingapplicantsseekinga career withWynn Resorts, amongthe most renowned and celebratedbrands in theglobalhospitality industry.