IT Desktop Support Engineer – Lima, Peru.

Axiom Technologies Pty Ltd.; Lima Metropolitana; Hybrid; PEN 36,000 - 58,000; Full time

Job summary

Axiom Technologies is seeking a capable desktop support technician to provide on-site and remote end-user assistance across Windows, macOS, Linux, and standard business software, ensuring timely, accurate service delivery.

You will handle first- and second-level requests, installations and upgrades, asset documentation, onboarding/offboarding, and VPN/remote access support, coordinating with IT teams on escalations while following security policies.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS and Office 365.
• Familiarity with ticketing systems (ServiceNow, Zendesk, JIRA).

Responsibilities

• Provide first- and second-level desktop support.
• Install, upgrade, and maintain OS/software.
• Set up new employee workstations and accounts.
• Manage asset inventory and documentation.
• Support remote users and VPN connectivity.
• Collaborate with IT teams on escalations.
• Follow security policies and patch management.

Skills

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science / IT

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Category

Technical