Customer Success Officer

Llamabara; Lima Metropolitana; Hybrid; PEN 101,214 - 168,691; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Flexible working hours and remote work options

Professional development opportunities

Vibrant and inclusive company culture

Job summary

A tech solutions company is seeking a Customer Success Officer in Lima, Peru. The role involves managing client relationships, ensuring satisfaction, and providing tailored solutions. Candidates should have 2+ years in customer success or sales roles, a Bachelor's degree, and strong bilingual communication skills. The position offers a competitive salary, flexible working hours, and opportunities for professional growth.

Qualifications

• 2+ years in a customer success, account management, or B2B/B2C sales role, preferably in tech.
• Experience handling complex client situations.

Responsibilities

• Primary contact for clients, fostering relationships for satisfaction.
• Track client engagement metrics to identify upselling opportunities.
• Prepare reports on client health and feedback.

Skills

Strong communication and interpersonal skills

Problem-solving mindset

Fluency in Spanish and English

Ability to work independently and as part of a team

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM software

Customer success tools

Job description

• As a Customer Success Officer, you will be the primary point of contact for our clients across Latin America, ensuring they derive maximum value from our products and services.
• You will play a vital role in fostering strong relationships, understanding customer needs, and driving client satisfaction.
• Build and maintain strong, long-lasting relationships with clients. Understand their business needs and challenges to provide tailored solutions.
• Facilitate the onboarding process for new clients, ensuring they are equipped to use our software effectively. Conduct training sessions and provide ongoing support.
• Track client engagement and usage metrics to identify opportunities for upselling and cross-selling. Proactively address any concerns or issues.
• Serve as the voice of the customer internally, providing feedback to product and marketing teams to enhance user experience.
• Act as a point of escalation for client issues, coordinating with technical support and other departments to resolve concerns promptly.
• Prepare and present regular reports on client health, satisfaction metrics, and feedback to management.
• Stay informed about industry trends and competitor offerings to provide clients with relevant insights and recommendations.

What we offer

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work options.
• Opportunities for professional development and growth.
• A vibrant and inclusive company culture.

Job requirements

• 2+ years in a customer success, account management, or B2B/B2C sales role, preferably within the technology or software industry.
• Bachelor’s degree in Business, Marketing, or a related field.
• Strong communication and interpersonal skills, fluent in Spanish and English (Portuguese highly desirable).
• Problem-solving mindset with the ability to handle complex client situations.
• Familiarity with CRM software and customer success tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Understanding of the technology and software landscape in Latin America is a plus.