Customer Support Agent Latam

Tripleten; Lima Metropolitana; Remote; PEN 21,000 - 25,000; Full time

Benefits offered by this job

100% remote

Flexible schedule

Course access

Job summary

TripleTen is an award-winning online school offering tech bootcamps. We seek a Customer Support Agent to assist LATAM and Brazil students with questions, doubts, and technical issues.

The role involves chat and email support, coordinating with guidance teams, and data organization from a growing global student base. We provide a 100% remote setup, a 15:00–00:00 schedule (Mexico City time) with a fixed monthly base of 600 USD plus 200 USD performance bonus, plus access to TripleTen courses and

Qualifications

• 2+ years of experience in Customer Support.
• Advanced English, Spanish and Portuguese proficiency (C1).
• Customer oriented with ability to multitask.
• General understanding of IT and basic coding knowledge (HTML/CSS/JavaScript/Python).

Responsibilities

• Answer questions in chat rooms and mail channels for students.
• Guide students through the learning process and coordinate with guidance team.
• Process a large amount of information and structure it clearly.

Skills

Customer support

English (C1)

Spanish (C1)

Portuguese

HTML basics

CSS basics

JavaScript basics

IT basics

Tools

Slack

Notion

Zoom

Hubspot

HiBob

Job description

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

What you will do:

• Help students by answering their questions in chat rooms and mail channels.
• Accompany the learning process, communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.

What we can offer you:

• Rotational schedule 5/2 (five days of collaboration followed by two days off).
• Schedule of 15:00 - 00:00, Mexico City time (8 hours shift, 1 hour lunch).
• Payment of 600 USD gross fixed per month + 200 USD for performance bonuses.
• 100% remote collaboration.
• Free access to TripleTen courses to study in the free time.
• Professional development in the international team.
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!

• 2+ years of experience in Customer Support.
• Advanced level of English (C1) , Spanish (C1) and Portuguese.
• To be customer oriented, enjoying helping people and being able to multitask.
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.

Nice to have:

• Work experience in a help desk, call center, and/or professions related to customer service.