Customer Support Specialist PE

Core Code io; Lima Metropolitana; Presencial; PEN 268.000 - 335.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a proactive Customer Support Specialist to provide exceptional support and ensure a positive experience at every interaction. The role requires clear communication, understanding customer needs, and resolving issues across multiple channels.

The ideal candidate will troubleshoot effectively, escalate when needed, and maintain accurate records while collaborating with internal teams to improve the overall customer experience.

Formación

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, or other channels.
• Understand customer needs and provide clear, accurate assistance.
• Troubleshoot and resolve customer issues promptly.
• Escalate complex issues to the relevant team when needed.
• Follow up to ensure issues are fully resolved.
• Maintain records of customer interactions, requests, and resolutions.
• Identify recurring issues and communicate trends to teams.
• Follow company policies and standards.
• Maintain a professional, positive, customer-focused approach.
• Collaborate with internal teams to improve the customer experience.

Conocimientos

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Multi-tasking

CRM proficiency

Calm under pressure

Tech savviness

SPK application

Herramientas

CRM systems

Descripción del empleo

We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.