Customer Service & Operations Team Lead

Bulten AB; Asia; Presencial; PEN 158.000 - 237.000; Jornada completa

Descripción de la vacante

Bulten AB is seeking an experienced Operations Leader to oversee daily Customer Service, Logistics and Warehouse activities across the Asia region. You will coordinate with internal teams, 3PLs and HQ to ensure timely orders and high service levels.

The role requires 5+ years in relevant functions, including 2 years in supervisory roles, with strong Excel and English communication skills. You will drive process improvements and lead a cross-border team, ensuring HSE compliance and operational

Formación

• 5+ years of experience in Customer Service, Logistics, 3PL/Warehouse or Supply Chain Operations.
• At least 2 years in a supervisory or team leadership role.
• Proficient in Microsoft Excel; experience with ERP/WMS systems (e.g., Exact) preferred.
• Strong communication skills in English, both written and verbal.
• Able to work independently and collaboratively in a cross-functional and cross-border environment.
• Strong decision making and problem solving skill.
• Basic knowledge of government import regulations is preferred.

Responsabilidades

• Lead and oversee day-to-day Customer Service & Operations activities to ensure timely and accurate order fulfilment, shipment execution and customer satisfaction.
• Act as the primary escalation point for operational issues, customer complaints and delivery challenges, coordinating with internal stakeholders, 3PL providers and HQ to drive timely resolution.
• Monitor operational KPIs, shipment status and service performance, proactively identifying risks and implementing corrective actions to minimise business disruption.
• Oversee warehouse operations, including inventory accuracy, stock movements, stock take activities and storage optimisation.
• Drive operational excellence by reviewing and improving work processes, SOPs and system utilisation to enhance productivity and service quality.
• Lead warehouse and operations staff, providing coaching, guidance and performance management to build a high-performing team.
• Ensure compliance with company policies, safety regulations and warehouse Health, Safety & Environment (HSE) requirements.
• Partner with the Country Manager to implement regional initiatives, business improvement projects and operational strategies.
• Prepare operational reports and provide insights on performance, inventory and service trends to support business decisions.
• Support the Country Manager in resource planning, workload prioritisation and operational continuity.
• Undertake other duties and projects as assigned.

Conocimientos

Customer service

Logistics

Team leadership

English communication

Cross-functional collaboration

Problem solving

Decision making

Import regulations knowledge

Herramientas

ERP/WMS (Exact)

Descripción del empleo

Keywords (e.g. Sales engineer Gothenburg)

• Lead and oversee the day-to-day Customer Service & Operations activities to ensure timely and accurate order fulfilment, shipment execution and customer satisfaction.
• Act as the primary escalation point for operational issues, customer complaints and delivery challenges, coordinating with internal stakeholders, 3PL providers and HQ to drive timely resolution.
• Monitor operational KPIs, shipment status and service performance, proactively identifying risks and implementing corrective actions to minimise business disruption.
• Oversee warehouse operations, including inventory accuracy, stock movements, stock take activities and storage optimisation.
• Drive operational excellence by reviewing and improving work processes, SOPs and system utilisation to enhance productivity and service quality.
• Lead warehouse and operations staff, providing coaching, guidance and performance management to build a high-performing team.
• Ensure compliance with company policies, safety regulations and warehouse Health, Safety & Environment (HSE) requirements.
• Partner with the Country Manager to implement regional initiatives, business improvement projects and operational strategies.
• Prepare operational reports and provide insights on performance, inventory and service trends to support business decisions.
• Support the Country Manager in resource planning, workload prioritisation and operational continuity.
• Undertake other duties and projects as assigned.

Candidate Profile

• Min 5 years of experience in Customer Service, Logistics, 3PL/Warehouse or Supply Chain Operations.
• At least 2 years in a supervisory or team leadership role.
• Proficient in Microsoft Excel; experience with ERP/WMS systems (e.g., Exact )preferred.
• Strong communication skills in English, both written and verbal.
• Able to work independently and collaboratively in a cross-functional and cross-border environment.
• Strong decision making and problem solving skill.
• Basic knowledge of government import regulations is preferred.

Our Offer

We are a fair opportunity employer and offer a progressive and competitive package. For more information, pls refer to www.bulten.com & www.eximfr.com.sg

Company description

At the end of August 2023, Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd), a Singapore-based distributor of fasteners and other C parts. Eximestablished in 1982 in Singapore, Exim & Mfr Enterprise provides quality-assured fasteners, electro-mechanical components, sleevings / tubings, wires, wiring management accessories and C-parts to multinational manufacturers and equipment makers across diversified industries.

For more information, pls refer to www.bulten.com & www.eximfr.com.sg