Assistant Team Leader

McKinsey & Company, Inc.; Asia; Hybrid; PEN 134,000 - 235,000; Full time

Job summary

McKinsey & Company, Inc. in Jakarta seeks a senior executive assistant team leader to manage a group of assistants and deliver trusted partner admin support across time zones.

You will mentor staff, oversee attendance and timekeeping, and drive staffing and performance improvements to ensure world-class service for partners and colleagues. The role blends leadership with hands-on EA duties, including calendar management, travel logistics, and strategic initiatives support, in a high-demand,

Qualifications

• 5+ years executive secretarial experience
• 2+ years of experience leading support functions (administrative, office services or executive assistants) or 3+ years’ supervisory experience (or equivalent) in a professional environment
• Must have C-suite levels of support experience
• Demonstrated maturity, sound judgment, self-assurance, adaptability and a strong 'client-first' mindset, consistently prioritizing client needs and outcomes
• Skilled at navigating ambiguity and thriving in fast‑paced, dynamic environments with frequent change
• Open to exploring innovative solutions and embracing an emerging, forward-thinking mindset
• Proven excellence in administrative and organisational skills ensuring efficiency and attention to detail
• Skilled at setting clear boundaries and guiding diverse teams through periods of change
• Adept at managing multiple high-priority tasks under tight deadlines while maintaining focus and delivering quality outcomes under pressure
• Strong critical thinking and advanced problem-solving abilities with a focus on practical and impactful solutions
• Exceptional interpersonal, oral and written communication skills, coupled with expertise in conflict resolution and the ability to influence and inspire stakeholders effectively

Responsibilities

• Manage a team of assistants and provide administrative support to a Partner within the Jakarta office
• Monitor service levels and develop individual team members to ensure adequate coverage and delivery of world-class service
• Lead, motivate, and mentor assistants to enhance effectiveness, performance, client delivery, and job satisfaction
• Assist in recruiting efforts to review and manage staffing levels
• Coordinate backup and overflow coverage for high-quality service during absences and peak workloads
• Conduct performance evaluations and provide ongoing feedback
• Oversee routine administrative duties like monitoring absences, time sheets, overtime, vacation, and sick time
• Support development and implementation of strategic initiatives and projects
• Work as an EA and build collaborative relationships with teammates relying on administrative support
• Manage full calendars, schedule meetings across time zones, and arrange complex travel logistics
• Contribute to and lead team and site-level initiatives reflecting McKinsey values

Skills

Executive secretarial experience

Leadership of support functions

C-suite support experience

Client-first mindset

Ambiguity navigation

Innovative mindset

Administrative excellence

Change management

Multitasking under pressure

Executive calendar coordination

Strong communication skills

Conflict resolution

Job description

You will lead the assistant team & deliver trusted partner admin support in this hybrid role.

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ll come to the right place.

YOUR IMPACT

You will manage a team of assistants in the Jakarta office and provide administrative support to a Partner within the same location. You will monitor service levels and develop individual team members to ensure adequate coverage and delivery of world-class service for clients and supported colleagues. You will lead, motivate, and mentor assistants to enhance their effectiveness, performance, client delivery, and overall job satisfaction. You will assist in recruiting efforts to review and manage adequate staffing levels. You will coordinate backup and overflow coverage to ensure high-quality, consistent, seamless service and quality during absences, unanticipated departures, and peak workloads. You will conduct timely and thorough assistants' performance evaluations by gathering, summarizing, and delivering feedback (on an ongoing basis, as well as formally during year-end reviews). You will also oversee routine administrative duties such as monitoring absences, reviewing and approving time sheets, overtime, vacation, and sick time. Additionally, you will assist the EA manager with the development and implementation of strategic initiatives and projects. You will also work as an EA, whereby you'll build meaningful, collaborative relationships with your teammates and colleagues who depend on your administrative support. Whether it’s managing a full calendar, scheduling meetings across various time zones, or arranging and coordinating complex travel logistics, you'll apply your multitasking, organizational, and decision‑making skills to fulfill critical administrative and logistical requests. You'll create and maintain an energizing, high-performance work environment reflecting McKinsey values, a collaborative team-based culture and a service mindset by actively contributing to and leading team and site-level initiatives.

YOUR GROWTH

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all whilst upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits:On top of a competitive salary (based on your location, experience and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• 5+ years executive secretarial experience
• 2+ years of experience leading support functions (administrative, office services or executive assistants) or 3+ years’ supervisory experience (or equivalent) in a professional environment
• Must have C-suite levels of support experience
• Demonstrated maturity, sound judgment, self-assurance, adaptability and a strong 'client-first' mindset, consistently prioritizing client needs and outcomes
• Skilled at navigating ambiguity and thriving in fast‑paced, dynamic environments with frequent change
• Open to exploring innovative solutions and embracing an emerging, forward-thinking mindset
• Proven excellence in administrative and organisational skills ensuring efficiency and attention to detail
• Skilled at setting clear boundaries and guiding diverse teams through periods of change
• Adept at managing multiple high-priority tasks under tight deadlines while maintaining focus and delivering quality outcomes under pressure
• Strong critical thinking and advanced problem-solving abilities with a focus on practical and impactful solutions
• Exceptional interpersonal, oral and written communication skills, coupled with expertise in conflict resolution and the ability to influence and inspire stakeholders effectively

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional detail regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.