26-22 It Helpdesk And Support Intern

International Potato Center - Cgiar; Lima Metropolitana; Presencial; PEN 8900 - 12.000; Jornada completa

Descripción de la vacante

The International Potato Center (CIP) in Lima, Peru, is seeking one IT Helpdesk and Support Intern to assist the Information Technology Department in providing reliable IT services for on-site and remote users.

You will diagnose incidents, maintain IT asset inventory, monitor networks, support Office 365 and conferencing tools, and document IT processes following ITIL practices; a final-year student or recent graduate with English proficiency is expected.

Formación

• Students in their final semesters or recent graduates in Systems Engineering, Information Technology, Computer Science, Telecommunications, or related fields.
• Ranked in the upper third of their faculty (mandatory requirement).
• Knowledge of the Windows operating system, Microsoft Office 365 applications, computer configuration, troubleshooting, and teleconferencing applications (Teams, Zoom, etc.).
• Basic knowledge of information security concepts (malware, phishing, antivirus, etc.).
• Knowledge of data networking fundamentals.
• Ability to provide support to on-site and remote end users.
• Service-oriented mindset with strong interpersonal communication and teamwork skills.
• Intermediate level of English proficiency.

Responsabilidades

• Support in the diagnosis and resolution of incidents related to computers, network connectivity, conference equipment, and peripherals.
• Information security support, including handling and escalating security events and incidents.
• Documentation of internal IT processes and procedures in accordance with the ITIL framework.
• Monitoring network services and communications infrastructure.
• Updating and maintaining the IT asset inventory.
• Support for end users on Office 365 applications, web conferencing tools, and business communications.

Conocimientos

Windows OS

Office 365

Troubleshooting

Teleconferencing apps

Networking fundamentals

English proficiency

Educación

Final-year student or recent graduate in Systems Engineering/IT/CS/Telecommunications

Herramientas

Office 365

Descripción del empleo

The International Potato Center (CIP) is looking for one (1) IT Helpdesk and Support Intern to provide support to the Information Technology Department in Lima, Peru.

About CIP: CIP is part of the CGIAR global research partnership committed to transforming food, land, and water systems in a climate crisis. CIP’s mission is to develop and share science-based innovations in potato, sweetpotato, and other root and tuber crops. CIP partners with organizations in over 20 countries in Africa, Asia, and Latin America to strengthen agri-food systems and provide economic, social, and nutritional benefits, especially for women and youth. We integrate social and biophysical sciences to address complex challenges in food and agriculture. For more information, please visit https://cipotato.org/about/ .

About the position: This position will provide essential support in the diagnosis and resolution of technical incidents, ensuring the continuity of IT services for both on-site and remote users. The intern will play a key role in maintaining IT asset inventory, monitoring network services, and supporting information security protocols within the organization.

Training activities:

• Support in the diagnosis and resolution of incidents related to computers, network connectivity, conference equipment, and peripherals.
• Information security support, including handling and escalating security events and incidents.
• Documentation of internal IT processes and procedures in accordance with the ITIL framework.
• Monitoring network services and communications infrastructure.
• Updating and maintaining the IT asset inventory.
• Support for end users on Office 365 applications, web conferencing tools, and business
• Knowledge of ITIL Foundation principles.

Requirements

What are we looking for?

• Students in their final semesters or recent graduates in Systems Engineering, Information Technology, Computer Science, Telecommunications, or related fields.
• Ranked in the upper third of their faculty (mandatory requirement).
• Knowledge of the Windows operating system, Microsoft Office 365 applications, computer configuration, troubleshooting, and teleconferencing applications (Teams, Zoom, etc.).
• Basic knowledge of information security concepts (malware, phishing, antivirus, etc.).
• Knowledge of data networking fundamentals.
• Ability to provide support to on-site and remote end users.
• Service-oriented mindset with strong interpersonal communication and teamwork skills.
• Intermediate level of English proficiency.

Why should you consider this opportunity?

• CIP is a global and reputable international organization that has a strong, state-of-the-art R&D background.
• CIP is dedicated to achieving food security, improving nutrition and well-being, and gender equity for poor people in roots, tubers farming and food systems in the developing world.
• CIP is a member of the CGIAR, a global partnership that unites international organizations engaged in research about food security. CGIAR research aims to reduce rural poverty, increase food security, improve human health and nutrition, and sustainable management of natural resources.

What are we offering?

• CIP provides the opportunity to work in a prestigious international organization.
• Excellent working environment.
• In and out buses for 3 different routes in Lima
• 6-month contract, with the possibility of renewal
• Work in an equal and diverse workplace.

Requirements

• Ranked in the upper third of their faculty (mandatory requirement).
• Knowledge of the Windows operating system, Microsoft Office 365 applications, computer configuration, troubleshooting, and teleconferencing applications (Teams, Zoom, etc.).
• Basic knowledge of information security concepts (malware, phishing, antivirus, etc.).
• Knowledge of data networking fundamentals.
• Ability to provide support to on-site and remote end users.
• Service-oriented mindset with strong interpersonal communication and teamwork skills.
• Intermediate level of English proficiency.

26-22 IT Helpdesk and Support Intern Lima, LIM, pe