26-06 IT HELPDESK AND SUPPORT INTERN

CGIAR; Lima Metropolitana; Presencial; PEN 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Internship agreement (Peruvian law)

Compensation package commensurate with

Excellent working environment

Equal and diverse workplace

Descripción de la vacante

The International Potato Center (CIP) is seeking an IT Helpdesk and Support Intern to assist the Information Technology Department in Lima, Peru. The role covers incident diagnosis and resolution, asset inventory maintenance, and user support for Office 365 and conferencing tools.

The intern will work with on-site and remote users, handle information security tasks, and document ITIL-compliant processes. Final-year students or recent graduates in IT-related fields with strong teamwork and

Formación

• Final-year students or recent graduates in Systems Engineering, Information Technology, Computer Science, Telecommunications, or related fields.
• Ranked in the upper third of their faculty (mandatory).
• Knowledge of Windows OS, Microsoft Office 365 applications, computer configuration, troubleshooting, and teleconferencing tools (Teams, Zoom).
• Basic knowledge of information security concepts (malware, phishing, antivirus).
• Knowledge of data networking fundamentals.
• Ability to provide support to on-site and remote end users.
• Intermediate level of English proficiency.

Responsabilidades

• Diagnose and resolve incidents related to computers, network connectivity, conference equipment, and peripherals.
• Support information security by handling and escalating security events and incidents.
• Document internal IT processes and procedures per ITIL framework.
• Monitor network services and communications infrastructure.
• Update and maintain the IT asset inventory.
• Provide end-user support for Office 365 apps, web conferencing tools, and business applications.
• Apply ITIL knowledge to daily IT operations.

Conocimientos

English (Intermediate)

Interpersonal skills

Teamwork

Windows OS

Office 365

Teams/Zoom

Networking fundamentals

Educación

Upper third of class (mandatory)

Herramientas

Windows OS

Office 365

Conferencing tools (Teams/Zoom)

Descripción del empleo

The International Potato Center (CIP) is looking for one (1) IT Helpdesk and Support Intern to provide support to the Information Technology Department in Lima, Peru.

About CIP

CIP is part of the CGIAR global research partnership committed to transforming food, land, and water systems in a climate crisis. CIP’s mission is to develop and share science-based innovations in potato, sweetpotato, and other root and tuber crops. CIP partners with organizations in over 20 countries in Africa, Asia, and Latin America to strengthen agri-food systems and provide economic, social, and nutritional benefits, especially for women and youth. We integrate social and biophysical sciences to address complex challenges in food and agriculture. For more information, please visit https://cipotato.org/about/.

About the Position

This position will provide essential support in the diagnosis and resolution of technical incidents, ensuring the continuity of IT services for both on-site and remote users. The intern will play a key role in maintaining IT asset inventory, monitoring network services, and supporting information security protocols within the organization.

Key Responsibilities

• Support in the diagnosis and resolution of incidents related to computers, network connectivity, conference equipment, and peripherals.
• Information security support, including handling and escalating security events and incidents.
• Documentation of internal IT processes and procedures in accordance with the ITIL framework.
• Monitoring network services and communications infrastructure.
• Updating and maintaining the IT asset inventory.
• Support for end users on Office 365 applications, web conferencing tools, and business applications.
• Knowledge of ITIL Foundation principles.

Requirements

• Students in their final semesters or recent graduates in Systems Engineering, Information Technology, Computer Science, Telecommunications, or related fields.
• Ranked in the upper third of their faculty (mandatory requirement).
• Knowledge of the Windows operating system, Microsoft Office 365 applications, computer configuration, troubleshooting, and teleconferencing applications (Teams, Zoom, etc.).
• Basic knowledge of information security concepts (malware, phishing, antivirus, etc.).
• Knowledge of data networking fundamentals.
• Ability to provide support to on-site and remote end users.
• Service-oriented mindset with strong interpersonal communication and teamwork skills.
• Intermediate level of English proficiency.

Benefits

• CIP is a global and reputable international organization that has a strong, state-of-the-art R&D background.
• CIP is dedicated to achieving food security, improving nutrition and well-being, and gender equity for poor people in roots, tubers farming and food systems in the developing world.
• CIP is a member of the CGIAR, a global partnership that unites international organizations engaged in research about food security. CGIAR research aims to reduce rural poverty, increase food security, improve human health and nutrition, and sustainable management of natural resources.

What are we offering

• Internship agreement (Convenio de Prácticas) according to Peruvian law.
• Compensation package commensurate with the position.
• Excellent working environment.
• Work in an equal and diverse workplace.

The deadline for the receipt of applications is July 14, 2026.

This position WILL NOT have contact with children or vulnerable adults.

We look forward to receiving applications from individuals with disabilities who are willing to contribute their talents and skills to our team. If you require specific accommodations for the selection process due to a disability, please do not hesitate to inform us.

CIP is an equal opportunity employer. Qualified women and professionals from developing countries are particularly encouraged to apply.