26-22 IT Helpdesk and Support Intern

CGIAR; Lima Metropolitana; Presencial; PEN 13.000 - 20.000; Jornada completa

Descripción de la vacante

The International Potato Center (CIP) in Lima, Peru, seeks one IT Helpdesk and Support Intern to assist the Information Technology Department. The position focuses on diagnosing and resolving technical incidents, maintaining asset inventory, monitoring network services, and supporting security protocols in a dynamic IT environment.

You will gain hands-on experience with Office 365 applications, conferencing tools, and ITIL-based procedures, enabling end-user support for on-site and remote staff

Formación

• Students in their final semesters or recent graduates in Systems Engineering, Information Technology, Computer Science, Telecommunications, or related fields.
• Ranked in the upper third of their faculty (mandatory).
• Knowledge of Windows OS, Office 365, configuration and troubleshooting, and teleconferencing apps.

Responsabilidades

• Helpdesk and IT Support for on-site and remote users.
• Maintain IT asset inventory and monitor network services.
• Support information security practices and ITIL-based processes.

Conocimientos

Windows OS

Office 365

Troubleshooting

Teleconferencing

Educación

Systems Engineering / IT / CS / Telecommunications

Herramientas

Teams

Zoom

Descripción del empleo

• Resource Type National Undergraduate Internship
• Region HQ
• Date Opened 09/22/2026
• Job Type Full time
• Industry Research and Development
• City Lima
• State/Province Lima

Job Description

The International Potato Center (CIP) is looking for one(1) IT Helpdesk and Support Intern to provide support to the InformationTechnology Department in Lima, Peru.

About CIP: CIP is partof the CGIAR global research partnership committed to transforming food, land,and water systems in a climate crisis. CIP’s mission is to develop and sharescience-based innovations in potato, sweetpotato, and other root and tubercrops. CIP partners with organizations in over 20 countries in Africa, Asia,and Latin America to strengthen agri-food systems and provide economic, social,and nutritional benefits, especially for women and youth. We integrate socialand biophysical sciences to address complex challenges in food and agriculture.For more information, please visit https://cipotato.org/about/ .

About the position: This position will provide essential support in thediagnosis and resolution of technical incidents, ensuring the continuity of ITservices for both on-site and remote users. The intern will play a key role inmaintaining IT asset inventory, monitoring network services, and supportinginformation security protocols within the organization.

Training activities:

• Support in the diagnosis and resolution of incidentsrelated to computers, network connectivity,
• conference equipment, and peripherals.
• Information security support, including handling andescalating security events and incidents.
• Documentation of internal IT processes and proceduresin accordance with the ITIL framework.
• Monitoring network services and communicationsinfrastructure.
• Updating and maintaining the IT asset inventory.
• Support for end users on Office 365 applications, webconferencing tools, and business
• applications.
• Knowledge of ITIL Foundation principles.

Requirements

What are we looking for?

• Students in theirfinal semesters or recent graduates in Systems Engineering, Information
• Technology, Computer Science, Telecommunications, orrelated fields.
• Ranked in the upperthird of their faculty (mandatory requirement).
• Knowledge of theWindows operating system, Microsoft Office 365 applications, computer
• configuration, troubleshooting, and teleconferencingapplications (Teams, Zoom, etc.).
• Basic knowledge ofinformation security concepts (malware, phishing, antivirus, etc.).
• Knowledge of datanetworking fundamentals.
• Ability to providesupport to on-site and remote end users.
• Service-orientedmindset with strong interpersonal communication and teamwork skills.

Why should you consider this opportunity?

• CIP is a global and reputable internationalorganization that has a strong, state-of-the-art R&D background.
• CIP is dedicated to achieving food security, improvingnutrition and well-being, and gender equity for poor people in roots, tubersfarming and food systems in the developing world.
• CIP is a member of the CGIAR, a global partnershipthat unites international organizations engaged in research about foodsecurity. CGIAR research aims to reduce rural poverty, increase food security,improve human health and nutrition, and sustainable management of naturalresources.

What are we offering?

• CIPprovides the opportunity to work in a prestigious international organization.
• Excellentworking environment.
• In andout buses for 3 different routes in Lima
• 6-month contract, withthe possibility of renewal