Waiter / Waitress

Global Recruiting Company; Muscat; Presencial; OMR 3000 - 6000; Tempo integral

Resumo da oferta

Tivoli Hotels & Resorts in Muscat is seeking a Hospitality Ambassador (Waitress) to provide prompt, professional, and courteous food and beverage service, delivering memorable dining experiences for every guest. You will reflect the hotel’s luxury standards and work closely with the Food & Beverage team.

Responsibilities include taking orders, serving with accuracy, resolving guest requests, and maintaining station readiness while upholding hygiene, SOPs, and safety guidelines.

Qualificações

• Hospitality or restaurant service experience preferred.
• Ability to deliver prompt, professional, courteous service reflecting luxury standards.
• Good knowledge of food and beverage service practices.

Responsabilidades

• Welcome guests and escort to tables when applicable.
• Present menus, explain items, and take orders using POS.
• Serve food and beverages following Tivoli service standards.
• Ensure guest satisfaction and respond to requests promptly.
• Work with colleagues to maintain cleanliness and stock at the station.
• Follow SOPs and safety regulations, report issues to supervisors.

Descrição da oferta de emprego

Job Location: Tivoli LA VIE Muscat Hotel & Residences Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while. Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.

To provide prompt, professional, and courteous food and beverage service while creating memorable dining experiences for every guest. As a Hospitality Ambassador for Tivoli Hotels & Resorts, the Waitress is responsible for ensuring guests receive attentive, efficient, and personalized service that reflects the hotel's luxury standards. The Waitress plays a key role in guest satisfaction by delivering exceptional service, maintaining product knowledge, and working closely with the Food & Beverage team to ensure smooth daily operations.

KEY DUTIES & RESPONSIBILITIES

Please note this is not an exhaustive list. Team Members are expected to perform any reasonable duties requested by management to support hotel operations.

Guest Service

• Welcome guests warmly and escort them to their tables where applicable.
• Present menus, explain menu items, daily specials, and beverage selections.
• Take food and beverage orders accurately using the Point of Sale (POS) system.
• Serve food and beverages according to Tivoli service standards.
• Ensure guest satisfaction throughout the dining experience and respond promptly to guest requests.
• Handle guest complaints professionally and refer complex matters to the Supervisor when necessary.
• Bid farewell to guests and thank them for visiting.

Operational Responsibilities

• Work closely with colleagues across all departments to ensure efficient service.
• Follow all hotel Standard Operating Procedures (SOPs), policies, and service standards.
• Maintain assigned station in a clean, organized, and fully stocked condition.
• Complete opening, operating, and closing duties as assigned.
• Develop thorough knowledge of food menus, beverage lists, wine selections, and promotions.
• Operate the Point of Sale (POS) system accurately.
• Check with the Supervisor before leaving the assigned station.
• Assist with room service operations when required.
• Remove trays and service items from guest corridors promptly.
• Assist in clearing, cleaning, and resetting tables efficiently.
• Ensure all restaurant equipment and operating supplies are properly maintained.

Hygiene & Safety

• Maintain the highest standards of cleanliness and personal hygiene.
• Follow all food safety and HACCP procedures.
• Comply with hotel health and safety regulations.
• Report maintenance issues or safety hazards immediately.
• Handle guest room access professionally while respecting guest privacy.

Teamwork & Development

• Participate actively in departmental meetings and training sessions.
• Support colleagues during busy service periods.
• Continuously improve product knowledge and service techniques.
• Carry out any additional duties assigned by management in line with operational requirements.

HOW YOU CAN SUCCEED IN THIS ROLE

Working with Others

• Anticipates and exceeds guest expectations. Builds positive relationships with guests and colleagues.
• Works collaboratively to achieve team objectives.
• Demonstrates professionalism, respect, and integrity at all times.
• Communicates clearly and effectively.

Taking Responsibility

• Acts honestly and maintains confidentiality.
• Organizes work efficiently and manages time effectively.
• Pays close attention to detail.
• Takes ownership of responsibilities with minimal supervision.
• Maintains a positive attitude, even during busy periods.

Delivering Results

• Consistently meets and exceeds service standards.
• Provides accurate and efficient service.
• Continuously develops professional knowledge and skills.
• Follows hotel policies and operating procedures.
• Creates memorable experiences that encourage guest loyalty and repeat business.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people. Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.