System Analyst

Epergne Solutions; Oman; On-site; OMR 10,470 - 13,611; Full time

Job summary

A technology solutions provider in Oman is seeking a System Analyst to analyze business requirements and provide day-to-day system support. This role requires 5+ years of experience in system analysis, knowledge of application support, and familiarity with ITIL processes. You will act as a liaison between stakeholders, maintain documentation, and participate in User Acceptance Testing. Ideal candidates should possess a Bachelor's degree in IT or Computer Science and any relevant certifications.

Qualifications

• 5+ years of experience in System Analysis or Business Systems Analysis.
• Experience in enterprise or regulated environments is preferred.
• Certifications such as ITIL or Business Analysis are an advantage.

Responsibilities

• Analyze business requirements and translate them into functional and system specifications.
• Provide system support, including issue analysis and troubleshooting.
• Liaise between business stakeholders, IT teams, and vendors.
• Prepare and maintain system documentation.
• Support change management activities.
• Participate in User Acceptance Testing (UAT).
• Ensure compliance with policies and standards.
• Assist in audits by providing system documentation.

Skills

System Analysis

Business Systems Analysis

Application support

System integrations

ITIL processes

Analytical skills

Stakeholder communication

Education

Bachelor's degree in Information Technology

Job description

• Analyze business requirements and translate them into functional and system specifications.
• Provide day-to-day system support, including issue analysis, troubleshooting, and root cause identification.
• Act as the key liaison between business stakeholders, IT teams, and vendors for system enhancements and issue resolution.
• Prepare and maintain system documentation such as functional specifications, process flows, and impact assessments.
• Support change management activities including impact analysis, documentation, and coordination of system changes.
• Participate in User Acceptance Testing (UAT), including test case preparation, execution support, and defect tracking.
• Ensure system changes comply with internal policies, security standards, and regulatory requirements.
• Assist in audits by providing required system documentation and supporting evidence.

Job Role: System Analyst

Location: Abu Dhabi, UAE

Experience: 5+years

Roles & Responsibilities

• Analyze business requirements and translate them into functional and system specifications.
• Provide day-to-day system support, including issue analysis, troubleshooting, and root cause identification.
• Act as the key liaison between business stakeholders, IT teams, and vendors for system enhancements and issue resolution.
• Prepare and maintain system documentation such as functional specifications, process flows, and impact assessments.
• Support change management activities including impact analysis, documentation, and coordination of system changes.
• Participate in User Acceptance Testing (UAT), including test case preparation, execution support, and defect tracking.
• Ensure system changes comply with internal policies, security standards, and regulatory requirements.
• Assist in audits by providing required system documentation and supporting evidence.

Skills

• Strong experience in System Analysis or Business Systems Analysis.
• Knowledge of application support, system integrations, and data flows.
• Familiarity with IT Service Management (ITIL) processes such as incident, problem, and change management.
• Ability to analyze system logs, incidents, and performance issues.
• Strong documentation, analytical, and stakeholder communication skills.

Requirements

• Bachelor?s degree in Information Technology, Computer Science, or a related field.
• Experience working in enterprise or regulated environments is preferred.
• Certifications such as ITIL or Business Analysis are an advantage.