Business Analyst - Retail Banking - Immediate Requirement

Jobs for Humanity; Muscat; On-site; OMR 13,392 - 20,088; Full time

Job summary

A digital transformation consulting firm in Muscat is seeking a Business Analyst with over 7 years of experience, primarily in retail banking. The successful candidate will support the transformation initiatives, facilitating communication between business units and IT teams. Preferred qualifications include a strong background in banking systems and UAT experience. Candidates who are available immediately will have an advantage. Join us for a rewarding role in a dynamic environment.

Qualifications

• Minimum of 7+ years of experience as a Business Analyst in banking or financial services, preferably in Oman or GCC.
• Strong exposure to retail banking systems, including core banking, channels, payments, and customer servicing.
• Hands-on involvement in UAT, change management, and production rollout support.

Responsibilities

• Support the Bank’s Retail Banking transformation and system enhancement initiatives.
• Act as a key interface between Retail Banking business units, IT delivery teams, vendors, and governance functions.
• Ensure requirements alignment with approved business strategy, IT roadmap, and enterprise architecture principles.

Job description

Business Analyst – Retail Banking - Immediate Requirement

We are a fast growing Digital Transformation Consulting & Technology Organisation, operating in the ME region. We work with Leading clients in multiple sectors and maintains a successful track records of delivery.

• Full-time
• Company: confidential

Responsibilities

• Support the Bank’s Retail Banking transformation and system enhancement initiatives
• Act as a key interface between Retail Banking business units, IT delivery teams, vendors, and governance functions
• Ensure requirements alignment with approved business strategy, IT roadmap, and enterprise architecture principles
• Contribute to initiative scoping, feasibility assessment, and solution option evaluation for wholesale banking systems
• Elicit and document business, functional, and non-functional requirements for retail banking systems, including:
• Core retail and customer servicing systems
• Customer-facing channels (mobile, internet, branch, call centre)
• Payments, cards, and customer onboarding processes
• Prepare and maintain requirement artefacts such as:
• Business Requirements Documents (BRD)
• Functional Specifications / User Stories
• Process maps, workflows, use cases, and data flows
• Facilitate requirements workshops, walkthroughs, and sign-off sessions with stakeholders
• Work closely with:
• Retail banking, operations, finance, compliance, and risk teams
• Internal IT teams (delivery, integration, infrastructure, information security)
• External vendors and system integrators
• Support UAT planning and execution, including requirement clarification, test case validation, and defect analysis
• Manage requirement changes and impact assessments through formal change management processes
• Ensure requirements address regulatory, security, operational, and performance considerations
• Build effective working relationships with business and technology stakeholders
• Act as a trusted point of contact for clarifying business needs and resolving requirement gaps
• Support documentation and knowledge transfer for system continuity and operational readiness

Qualifications

• Minimum of 7+ years of experience as a Business Analyst in banking or financial services, preferably in Oman or GCC
• Strong exposure to retail banking systems, including core banking, channels, payments, and customer servicing
• Experience working with vendor-led implementations and internal IT delivery teams
• Hands-on involvement in UAT, change management, and production rollout support
• Business Analysis certification (CBAP, CCBA, PMI-PBA, or equivalent) – Preferred
• Preferences will be given to candidates with previous experience in GCC
• Preferences will be given to candidates who are available immediately or within up to 30 days to join
• Please note: do not apply if you do not meet the requirements
• All your information will be kept confidential according to EEO guidelines.