Support & Implementation Engineer - Omani Nationals at ProgressSoft

ProgressSoft; Muscat; On-site; OMR 8,000 - 14,000; Full time

Job summary

ProgressSoft is hiring a Support & Implementation Engineer in Muscat to provide high-level on-site and remote IT technical liaison services. The role covers full incident lifecycle management, troubleshooting across databases, applications, networks and integration interfaces, and collaboration with multiple teams.

You will also prepare technical documentation and perform maintenance at customer sites. The position requires a degree in IT/Engineering, up to 3 years’ experience, willingness to

Qualifications

• Bachelor’s degree in Information Technology, Engineering/Science, Computer Application, or related field.
• Fresh graduates / up to 3 years experience in a familiar field.
• Willing to travel abroad and work extra hours when needed.
• Knowledge in database engines (Oracle, MS-SQL, PostgreSQL, MySQL, NoSQL).
• Knowledge in operating systems (Linux, Windows).
• Knowledge in application servers (Oracle WebLogic, IBM WebSphere).
• Knowledge in Directory Services (AD & LDAP).
• Excellent communication and interpersonal skills.
• Experience with Cloud, virtualization, SAN/storage, and network infra is a plus.

Responsibilities

• Implement and install solutions in test and production environments.
• Troubleshoot and diagnose issues across database, application, network, and integration interfaces.
• Respond promptly to customer requests and tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Perform preventive/corrective maintenance at customer sites (on-site or remote).
• Carry out other duties as needed.

Skills

Excellent verbal/written/interpersonal

Team player

Excellent customer service

Excellent communication skills

Attention to detail

Education

Bachelor's degree in Information Technology/Engineering/Computer Science

Tools

Oracle WebLogic

IBM WebSphere

Jetty

WildFly/JBoss

OpenStack

Docker

Kubernetes

PostgreSQL

MySQL

Job description

Support & Implementation Engineer - Omani Nationals at ProgressSoft in Muscat, MA, OM. This Full time on site position offers great opportunities for career growth. We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

• Implement and install solutions on the customer's test and production environments.
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
• Perform any other job-related duties incidental to the work.

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field.
• Fresh graduates / Up to 3 years experience in a familiar field.
• Willing to travel abroad and work extra hours whenever needed.
• Knowledge in database engines (Oracle and MS-SQL).
• knowledge in operating systems (Linux and MS Windows).
• Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere).
• Knowledge in Directory Services (AD & LDAP).
• Excellent verbal, written, and interpersonal skills.
• Excellent team player.
• Excellent customer service skills.
• Attention to detail skills.
• Effective communication skills.
• Experience in one or more of the below is a plus: Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
• Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
• Knowledge in PKI Infrastructure and Certificate Authorities.
• Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
• Knowledge in server and client operating systems (Linux Distros, Windows).
• Knowledge in web application servers (Jetty, Wildfly, JBoss).
• Knowledge in Object Storage management.
• Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).
• Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes).
• DevOps Techniques and Skills including CI/CD.