Strategic Global Freight Customer Manager

DHL Global Forwarding; Muscat; Presencial; OMR 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global company exposure

Career development

Competitive salary

Descripción de la vacante

DHL Global Forwarding in Muscat, Oman, seeks an experienced Customer Manager to develop and implement customer service strategies, draft operational plans, and monitor performance to improve client satisfaction and efficiency.

The role requires a Bachelor’s degree or equivalent and more than 6 years of experience, offering opportunities in a global company, potential career development and competitive salary.

Formación

• Bachelor’s degree or equivalent experience/qualification.

Responsabilidades

• Develop and implement customer service strategy aligned with country objectives.
• Draft operational plans, measures and budgets to achieve defined results.
• Ensure high-impact customer service initiatives across the geographic area.
• Monitor costs and effectiveness to optimize spending and resources.
• Share customer service input for business decisions and programs.
• Design service programs and policies to meet business goals and protect relationships.
• Oversee systems, targets and feedback mechanisms to track performance.
• Coordinate with marketing and sales to align customer service with business goals.

Educación

Bachelor’s degree or equivalent

Descripción del empleo

DHL Global Forwarding in Muscat, Oman, seeks an experienced Customer Manager to develop and implement customer service strategies, draft operational plans, and monitor performance to improve client satisfaction and efficiency.

The role requires a Bachelor’s degree or equivalent and more than 6 years of experience, offering opportunities in a global company, potential career development and competitive salary.