Global Customer Manager - Logistics & Service Strategy

DHL; Muscat; In loco; Confidential; Tempo pieno

Descrizione del lavoro

DHL Global Forwarding in Muscat, Oman, is seeking a Customer Manager with a Bachelor’s degree and 6+ years of experience to lead customer service strategy and programs. You will work closely with marketing and sales to align initiatives with business objectives and drive exceptional service across the region.

The role focuses on developing plans, monitoring performance, and optimizing costs while maintaining strong customer relationships in a global logistics environment.

Competenze

• Bachelor’s Degree or equivalent experience/qualification.
• More than 6 years of work experience.

Mansioni

• Contribute to development of customer service strategy in line with country level strategy, business objectives, guidelines and policies
• Draft and ensure delivery of operational plans, measures and budgets to achieve defined results
• Ensure high impact customer service initiatives and activities across the defined geographic / business area
• Monitor cost and effectiveness of initiatives to prioritize spending and resource allocation
• Share customer service related input for business decisions and programs
• Design customer service programs, processes and policies to meet business objectives and protect customer relationships and public reputation
• Ensure implementation of systems, standards, targets and customer feedback mechanisms to monitor customer service performance
• Monitor customer service inquiries, coordinate and resolve escalated customer complaints/ issues
• Encourage use of global/ regional customer service technologies and processes
• Implement best in class customer service management practices and knowledge sharing
• Cooperate with senior executives, particularly in marketing and sales to integrate customer service strategies and initiatives and align with business objectives

Formazione

Bachelor’s Degree or equivalent

Descrizione del lavoro

DHL Global Forwarding in Muscat, Oman, is seeking a Customer Manager with a Bachelor’s degree and 6+ years of experience to lead customer service strategy and programs. You will work closely with marketing and sales to align initiatives with business objectives and drive exceptional service across the region.

The role focuses on developing plans, monitoring performance, and optimizing costs while maintaining strong customer relationships in a global logistics environment.