Senior Customer Manager - Global Freight & Strategy

DHL Group; Muscat; Presencial; OMR 12.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Global company with international exp.

Descripción de la vacante

DHL Group in Muscat, Oman, seeks a Customer Manager to shape and execute the country’s customer service strategy within the DHL Group's international network. The role focuses on leading cross-functional initiatives and ensuring delivery of operational plans and budgets to achieve defined results.

You will monitor performance, drive best-in-class service, and collaborate with marketing and sales to align customer service with business goals, while protecting relationships and reputation.

Formación

• Bachelor’s Degree or equivalent experience/qualification
• More than 6 years of work experience

Responsabilidades

• Contribute to development of customer service strategy in line with country level strategy, business objectives, guidelines and policies
• Draft and ensure delivery of operational plans, measures and budgets to achieve defined results
• Ensure high impact customer service initiatives and activities across the defined geographic / business area
• Monitor cost and effectiveness of initiatives to prioritize spending and resource allocation
• Share customer service related input for business decisions and programs
• Design customer service programs, processes and policies to meet business objectives and protect customer relationships and public reputation
• Ensure implementation of systems, standards, targets and customer feedback mechanisms to monitor customer service performance
• Monitor customer service inquiries, coordinate and resolve escalated customer complaints/ issues
• Encourage use of global/ regional customer service technologies and processes
• Implement best in class customer service management practices and knowledge sharing
• Cooperate with senior executives, particularly in marketing and sales to integrate customer service strategies and initiatives and align with business objectives

Conocimientos

People management

Strategic thinking

Stakeholder engagement

Educación

Bachelor’s degree or equivalent

Descripción del empleo

DHL Group in Muscat, Oman, seeks a Customer Manager to shape and execute the country’s customer service strategy within the DHL Group's international network. The role focuses on leading cross-functional initiatives and ensuring delivery of operational plans and budgets to achieve defined results.

You will monitor performance, drive best-in-class service, and collaborate with marketing and sales to align customer service with business goals, while protecting relationships and reputation.