Store Supervisor: Elevate Customer Experience & Sales

Apparel Group; Oman; On-site; OMR 80,000 - 107,000; Full time

Job summary

Apparel Group in Oman is seeking a Store Supervisor to lead retail staff, ensure top-tier customer service, and support profitable store operations. The role emphasizes knowledge of products, fashion trends, and adherence to company policies on a day-to-day basis.

The candidate will oversee rosters, merchandising, security, and performance feedback while maintaining VM standards and driving loyalty program adoption to boost repeat sales. Physical fitness for extended shifts is required.

Qualifications

• 3+ years of progressive experience in customer-centric roles with leadership experience
• Bachelor's degree in business administration, retail management, or a related field is preferred
• Strong management and problem-solving skills
• Proven ability to achieve or exceed sales KPI targets

Responsibilities

• Must be fashionable / well-groomed and possess up-to-date product knowledge to minimize stock loss
• Maintain knowledge of new product trends and fashion directives to respond to customer needs
• Ensure retail staff can provide highest levels of customer service to maximize sales
• Assist Store Manager in implementing store procedures per company standards
• Ensure adherence to brand policies and procedures by all staff
• Regularly audit store administration and resolve issues
• Manage daily roaster, leave, and grievances of retail staff
• Maintain visual merchandising standards per VM guidelines
• Promote Club Apparel Loyalty Program for repeat sales
• Provide feedback to Store Manager and Area Manager about employees and products
• Maintain security awareness and vigilance in the store
• Keep informed about brands for effective suggestive selling
• End-to-end store responsibility in absence of Store Manager
• Maintain physical fitness to stand for extended hours and heavy lifting

Skills

Customer service

Management

Leadership

Problem solving

Sales targets

Education

Bachelor's degree in business administration, retail management, or related field

Job description

Apparel Group in Oman is seeking a Store Supervisor to lead retail staff, ensure top-tier customer service, and support profitable store operations. The role emphasizes knowledge of products, fashion trends, and adherence to company policies on a day-to-day basis.

The candidate will oversee rosters, merchandising, security, and performance feedback while maintaining VM standards and driving loyalty program adoption to boost repeat sales. Physical fitness for extended shifts is required.