Soft Services Lead: Facilities & Housekeeping Ops

Green Umbrella Recruitment; Muscat; On-site; OMR 10,000 - 16,000; Full time

Job summary

A leading recruitment agency is seeking a soft services manager in Muscat, Oman. Responsible for overseeing operations like housekeeping, waste management, and security while ensuring high-quality service delivery. The ideal candidate requires a 3-year diploma or graduate degree in a relevant field, along with 8 years of related experience in Oman. Additional certifications and strong leadership skills are necessary for this role. This opportunity involves significant involvement in business development and operational planning.

Qualifications

• 8 years of experience in soft services or hospitality operations within Oman.
• BICSc Certification (British Institute of Cleaning Science) is mandatory.
• Awareness of ISO 14001, ISO 41001, and customer service quality standards is desirable.

Responsibilities

• Manage soft service operations such as housekeeping, waste management, and security.
• Lead a team of supervisors and frontline staff to ensure service quality.
• Support business development efforts by conducting assessments and preparing proposals.

Skills

Team leadership

Communication skills in English

Hands-on training delivery

Vendor performance management

Education

3-year Diploma / Graduate in Hotel Management, Facility Management, or Business Administration

Tools

CAFM systems

Job description

A leading recruitment agency is seeking a soft services manager in Muscat, Oman. Responsible for overseeing operations like housekeeping, waste management, and security while ensuring high-quality service delivery. The ideal candidate requires a 3-year diploma or graduate degree in a relevant field, along with 8 years of related experience in Oman. Additional certifications and strong leadership skills are necessary for this role. This opportunity involves significant involvement in business development and operational planning.