Soft Services Lead

Green Umbrella Recruitment; Muscat; On-site; OMR 10,000 - 16,000; Full time

Job summary

A leading recruitment agency is seeking a soft services manager in Muscat, Oman. Responsible for overseeing operations like housekeeping, waste management, and security while ensuring high-quality service delivery. The ideal candidate requires a 3-year diploma or graduate degree in a relevant field, along with 8 years of related experience in Oman. Additional certifications and strong leadership skills are necessary for this role. This opportunity involves significant involvement in business development and operational planning.

Qualifications

• 8 years of experience in soft services or hospitality operations within Oman.
• BICSc Certification (British Institute of Cleaning Science) is mandatory.
• Awareness of ISO 14001, ISO 41001, and customer service quality standards is desirable.
• TTT Certification is preferred.
• Familiarity with soft service KPIs, audits and vendor performance management.
• Aware of ISO 14001 and ISO 41001 and customer service standards.
• Gulf Light Vehicle Driving License (Oman) is mandatory.
• Strong leadership and staff development, including hands-on training.
• Experience with cleaning schedules, equipment handling, pest control and security coordination.
• English language (oral/written); other languages are an advantage.
• Proficient in preparing SOPs, cleaning audits, incident reports and CAFM service requests.
• Support business development via site visits, proposal inputs and cost estimation.

Responsibilities

• Manage soft service operations such as housekeeping, waste management, and security.
• Lead a team of supervisors and frontline staff to ensure service quality.
• Support business development efforts by conducting assessments and preparing proposals.
• Contribute to cost estimation and operational planning.

Skills

Team leadership

Communication skills in English

Hands-on training delivery

Vendor performance management

Vendor performance management

ISO 14001 awareness

ISO 41001 awareness

Driving license

Leadership & staff development

English communication

CAFM-based service requests

SOPs & incident reports

Education

3-year Diploma / Graduate in Hotel Management, Facility Management, or Business Administration

Tools

CAFM systems

Job description

Muscat, Sultanate of Oman | Posted on 08/06/2025

Responsible for managing soft serviceoperations such as housekeeping, waste management, landscaping, pestcontrol, concierge/front office, and security. Leads a team of supervisors andfrontline staff to ensure services are delivered to the highest standards.Supports business development efforts by participating in site visits,preparing soft service input for proposals, and contributing to cost estimationand operational planning.

Experience/Skills-

• 3-year Diploma / Graduate in HotelManagement, Facility Management, or Business Administration is a must. 8 yearsof experience in soft services or hospitality operations within OMAN FM,residential, commercial, or healthcare sectors.
• BICSc Certification (British Instituteof Cleaning Science) is mandatory.
• Trainthe Trainer (TTT) Certification is preferred
• Familiarity with soft service KPls,service audits, and vendor performance management. title in subject line)
• Awareness of ISO 14001, ISO 41001, andcustomer service quality standards is desirable.
• OMAN , Gulf Light Vehicle DrivingLicense is mandatory.
• Strong leadership and staffdevelopment skills, including hands-on training delivery.
• Experience with cleaning schedules,equipment handling, pest control, and security coordination.
• Communication skills in English (Oraland Written); other languages are an advantage.
• Proficient in preparing SOPs, cleaningaudits, incident reports, and CAFM-based service requests.
• Must support business development by:
• Conducting soft service assessments during site visits.
• Providing inputs for proposaldocumentation.
• Assisting with resource planning andcost estimation for new projects.