Shisha Lounge Experience Host

InterContinental Hotels Group; Maskat; On-site; OMR 2,800 - 4,400; Full time

Job summary

Crowne Plaza in Muscat, Oman seeks a Shisha Attendant to prepare, maintain, and serve shisha in outdoor areas with a focus on safety, cleanliness, and guest satisfaction.

You will work with the F&B team to provide a welcoming experience, follow hotel standards and local regulations, and ensure guests enjoy a high-quality shisha experience while maintaining professional appearance and service.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in shisha preparation and service in hotel, lounge, or café.
• Knowledge of shisha types, flavors, and safe handling procedures.
• Strong customer service and interpersonal skills.
• Attention to detail in preparation, presentation, and safety.
• Ability to work efficiently in a fast-paced and guest-focused environment.
• Basic understanding of fire safety and handling of hot coals.
• Fluency in English; Arabic is advantageous.

Responsibilities

• Prepare shisha according to hotel standards, including cleaning, assembling, and filling with tobacco or herbal flavors.
• Ensure proper functioning of shisha pipes, hoses, and related equipment.
• Light and maintain coals safely, ensuring guest safety.
• Serve shisha to guests promptly and professionally.
• Offer menu recommendations, including flavors, accessories, and beverages.
• Welcome guests and provide attentive, courteous service.
• Monitor guest comfort and satisfaction during their shisha experience.
• Address guest requests or complaints promptly and professionally.
• Maintain cleanliness and organization of the shisha lounge, tables, and equipment.
• Follow health, safety, and hygiene standards when handling shisha, tobacco, and coals.
• Dispose of used tobacco and ashes safely.
• Ensure proper storage of shisha ingredients, coals, and equipment.
• Report maintenance issues with shisha equipment.
• Coordinate with bartenders, servers, and F&B staff to ensure smooth service.
• Assist in setting up the lounge for peak periods or events.
• Communicate guest preferences or feedback to supervisor.
• Adhere to hotel policies, IHG brand standards, and local regulations.
• Maintain personal grooming, attire, and professional conduct.
• Participate in training and staff meetings to stay updated on service procedures.

Skills

Shisha knowledge

Customer service

Interpersonal skills

Fluency in English

Fire safety

Education

High School Diploma

Job description

Crowne Plaza in Muscat, Oman seeks a Shisha Attendant to prepare, maintain, and serve shisha in outdoor areas with a focus on safety, cleanliness, and guest satisfaction.

You will work with the F&B team to provide a welcoming experience, follow hotel standards and local regulations, and ensure guests enjoy a high-quality shisha experience while maintaining professional appearance and service.