Shisha Man (F&B Attendant)

IHG Hotels & Resorts; Muscat; On-site; OMR 2,800 - 4,500; Full time

Benefits offered by this job

Full uniform

Room discounts

Training & development

Job summary

Crowne Plaza Muscat OCEC, part of IHG Hotels & Resorts, is seeking a Shisha Attendant to prepare and serve shisha in outdoor areas while upholding safety and high service standards.

Minimum 1 year of experience in shisha prep, strong customer service, and fluency in English are required; Arabic is a plus. Join a team focused on hospitality and guest satisfaction in a five-star hotel setting.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of experience in shisha preparation and service, preferably in a hotel, lounge, or café.
• Knowledge of shisha types, flavors, and safe handling procedures.
• Strong customer service and interpersonal skills.
• Attention to detail in preparation, presentation, and safety.
• Ability to work efficiently in a fast-paced and guest-focused environment.
• Basic understanding of fire safety and handling of hot coals.
• Fluency in English (spoken and written); Arabic is advantageous.

Responsibilities

• Prepare shisha according to hotel standards, including cleaning, assembling, and filling with tobacco or herbal flavors.
• Ensure proper functioning of shisha pipes, hoses, and related equipment.
• Light and maintain coals safely, ensuring guest safety at all times.
• Serve shisha to guests promptly and professionally, providing guidance on usage if needed.
• Offer menu recommendations, including flavors, accessories, and complementary beverages.
• Welcome guests and provide attentive, courteous service.
• Monitor guest comfort and satisfaction during their shisha experience.
• Address any guest requests or complaints promptly and professionally.
• Ensure all guests enjoy a safe and enjoyable experience in accordance with hotel policies.
• Maintain cleanliness and organization of the shisha lounge, tables, and equipment.
• Follow health, safety, and hygiene standards when handling shisha, tobacco, and coals.
• Dispose of used tobacco and ashes safely and according to hotel procedures.
• Ensure proper storage of shisha ingredients, coals, and equipment to prevent hazards or contamination.
• Report any maintenance issues with shisha equipment to the supervisor or bar manager.
• Coordinate with bartenders, servers, and F&B staff to ensure smooth service.
• Assist in setting up the lounge or outdoor seating areas for peak service periods or special events.
• Communicate guest preferences or feedback to the supervisor or management.
• Adhere to hotel policies, IHG brand standards, and local regulations regarding shisha service.
• Maintain personal grooming, attire, and professional conduct as per hotel standards.
• Participate in training and staff meetings to stay updated on service procedures, health standards, and product knowledge.

Skills

Customer service

Interpersonal skills

Attention to detail

Fire safety awareness

Education

High School Diploma

Job description

Crowne Plaza Muscat OCEC is a distinguished five-star hotel located within the iconic Oman Convention and Exhibition Centre in Muscat. Combining modern luxury with traditional Omani hospitality, the hotel offers exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. As a preferred destination for business travellers, conference delegates, and leisure guests, Crowne Plaza Muscat OCEC prides itself on delivering personalized service, innovative experiences, and seamless connectivity. Strategically positioned in Oman’s vibrant capital, it serves as a gateway to the region’s cultural heritage and burgeoning business landscape.

What is the job?

The Shisha Attendant is responsible for preparing, maintaining, and serving shisha (hookah) to guests in the hotel’s designated outdoor areas. This role ensures guests receive a high-quality and safe shisha experience while maintaining cleanliness, hygiene, and operational efficiency. The Shisha Attendant provides excellent guest service, adheres to hotel standards, and supports the F&B team in creating a welcoming and comfortable atmosphere.

Your day to day

• Prepare shisha according to hotel standards, including cleaning, assembling, and filling with tobacco or herbal Flavors.
• Ensure proper functioning of shisha pipes, hoses, and related equipment.
• Light and maintain coals safely, ensuring guest safety at all times.
• Serve shisha to guests promptly and professionally, providing guidance on usage if needed.
• Offer menu recommendations, including Flavors, accessories, and complementary beverages.
• Welcome guests and provide attentive, courteous service.
• Monitor guest comfort and satisfaction during their shisha experience.
• Address any guest requests or complaints promptly and professionally.
• Ensure all guests enjoy a safe and enjoyable experience in accordance with hotel policies.
• Maintain cleanliness and organization of the shisha lounge, tables, and equipment.
• Follow health, safety, and hygiene standards when handling shisha, tobacco, and coals.
• Dispose of used tobacco and ashes safely and according to hotel procedures.
• Ensure proper storage of shisha ingredients, coals, and equipment to prevent hazards or contamination.
• Report any maintenance issues with shisha equipment to the supervisor or bar manager.
• Coordinate with bartenders, servers, and F&B staff to ensure smooth service.
• Assist in setting up the lounge or outdoor seating areas for peak service periods or special events.
• Communicate guest preferences or feedback to the supervisor or management.
• Adhere to hotel policies, IHG brand standards, and local regulations regarding shisha service.
• Maintain personal grooming, attire, and professional conduct as per hotel standards.
• Participate in training and staff meetings to stay updated on service procedures, health standards, and product knowledge.

What we need from you

• High School Diploma or equivalent.
• Minimum 1 year of experience in shisha preparation and service, preferably in a hotel, lounge, or café.
• Knowledge of shisha types, Flavors, and safe handling procedures.
• Strong customer service and interpersonal skills.
• Attention to detail in preparation, presentation, and safety.
• Ability to work efficiently in a fast-paced and guest-focused environment.
• Basic understanding of fire safety and handling of hot coals.
• Fluency in English (spoken and written); Arabic is advantageous.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin,

protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Who We Are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.