Ships Agency Operator

Wilh. Wilhelmsen Holding ASA; Oman; On-site; OMR 15,000 - 21,000; Full time

Job summary

Wilh. Wilhelmsen Holding ASA seeks an energetic Port Operations specialist to manage overall service operations for designated ports in Oman. You will coordinate vessel calls, supervise contractors, ensure WASP compliance, and drive efficient, safe port calls for ship-owners, charterers, and authorities.

You will coordinate documentation, monitor costs, and maintain vessel files while upholding QHSSE standards. Oman experience and strong English communication are highly valued for this role.

Qualifications

• Maritime background and ships agency operations experience.
• Oman experience is a plus.
• Good communication skills and English proficiency (oral and written).
• Process and system understanding.
• Self-motivated and results oriented; proactive and anticipates issues.
• Ability to work under pressure with strong problem-solving skills.

Responsibilities

• Attend and board vessels as required by Manager/Supervisor per SOP and customer requirements.
• Coordinate assigned port calls effectively.
• Select contractors for goods and services and submit competitive quotations as required.
• Ensure WASP usage and compliance with SOP across port calls.
• Monitor vessels and follow up on inquiries and actions.
• Manage pre-funding and authority approvals prior to port calls and during sailing.
• Maintain vessel files and real-time transactional systems.
• Provide proactive, timely communication and report leads and opportunities.
• Record expenses during port calls and ensure cash handling per procedures.
• Review supplier invoices for accuracy and cost-efficiency in vessel operations.
• Comply with PPE standards and TAKe 5 for safety and QHSSE in own function.

Skills

Maritime background

Ships Agency Operations

Communication skills

English proficiency

Process & system understanding

Self-motivated

Proactive & anticipates issues

Ability to work under pressure

Problem solving

Plan & direct operations

Team leadership

Port & local regulations

Computer literate

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. To strengthen our Oman Operations team, we are looking for enthusiastic new colleagues! Are you ready to contribute to our growth ambitions?

About Wilhelmsen

Founded in Norway in 1861, Wilhelmsen is now a global maritime group providing essential products and services to over half of the world’s merchant fleet. We also offer crew and technical management for the largest and most complex vessels ever built. Committed to shaping the maritime industry, we actively explore and develop new opportunities in renewable energy, offshore, and energy sectors. With thousands of colleagues in over 70 countries, we support a diverse and inclusive work environment and continuously push the boundaries in competence, sustainability, innovation, and customer experience.

About Wilhelmsen Port Services

At Wilhelmsen Port Services, we provide our customers with peace of mind by handling their cargo, vessels, and crew. With over 75,000 port calls per year, we safely send a ship out to sea every 7 minutes somewhere in the world. We combine local expertise with strict global standards to ensure our customers’ port calls are handled as efficiently and safely as possible. Our vision is to shape the maritime industry, and we continuously develop new and improved solutions for our customers—such as last-mile drone delivery.

About the role

We are looking for an energetic colleague for an operational role within our Port Operations Department. The role will be responsible to manage overall service operations continually driving service quality of resources and efficient services provided to ship-owners, charterers, ship masters, terminals, shippers, receivers, relevant authorities, and service providers within designated ports and Oman geometry.

Main responsibilities

• Attend and board vessels as required and as directed by respective Manager/Supervisor, in accordance with our SOP and Customer Requirements.
• Responsible for the effective coordination of assigned port calls.
• Advice on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required.
• Ensure compliance with Port Services processes, standards and procedures, including correct use of the internal operating system (WASP).
• Ensure mandatory use of WASP as reporting tool in compliance with the SOP.
• Ensure proper monitoring of the vessel and attendance to any follow up enquiries.
• Ensure correct amount of pre-funding are received or the correct level of authority has approved any deviation, prior to performing the Port Call.
• Same to be ensured when additional funding required prior vessel’s sailing.
• Establish and maintain vessel’s files and ensure that all transactional systems are updated real time.
• Ensure proactive, efficient and timely communication at all times.
• Report leads, business opportunities and relevant port updates observed to Manager/Supervisor.
• Monitor and record expenses that arises during vessels’ port call.
• Ensure Cash-in-Transit (Cash to Master) as per WPS procedure.
• Proactively follow up, check and approve supplier’s invoices.
• Ensure cost effectively Vessel Operations.
• Comply with WPS PPE Standard when working in ports/onboard vessels.
• QHSSE matters in own function – use of TAKE 5 as appropriate.
• Provide input to improve the operational and cost efficiency of the port call

Accountabilities

• Ensure consistent high level of accuracy of deliverables.
• Meet or exceed annual KPI’s targets for Port Services performance.

Qualifications

• Maritime background and experience from Ships Agency Operations.
• Oman experience is a plus.
• Good communication skills and command of the in English language (oral and written).
• Process and system understanding.
• Self-motivated and result orientated.
• Proactive and possesses ability to anticipate issue to facilitate preventive measures.
• Ability to work under pressure.
• Problem solving skills with ability to make fast and sound judgement.
• Ability to effectively plan & direct an operation without compromising on safety to personnel and vessel.
• Good motivator and team leadership skills.
• Familiar with Port & local Authorities regulations, procedures and governing tariffs.
• Computer literate.

Application deadline: 14th September 2026

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.