Ships Agency Operator

Siraty; Oman; On-site; OMR 20,000 - 32,000; Full time

Job summary

Wilhelmsen Port Services in Oman seeks an energetic operations professional to manage port calls, ensure service quality, and coordinate resources for ships, charters, and authorities.

You will uphold safety, compliance with WASP, and effective pre-funding processes while driving cost-efficient vessel operations across designated ports in Oman.

Qualifications

• Maritime background with ships agency operations experience.
• Experience in Oman is a plus.
• Strong English communication skills.
• Ability to plan and direct operations with safety focus.
• Proactive with cost efficiency mindset.

Responsibilities

• Attend and board vessels as required per SOP.
• Coordinate port calls effectively.
• Advise on contractor selection and submit quotations.
• Ensure WASP usage and compliance with SOP.
• Monitor vessel and handle follow-up inquiries.
• Manage funding pre-approvals and deviations.
• Maintain vessel files and update systems in real time.
• Provide proactive communication and report opportunities.
• Monitor expenses during port calls.
• Approve supplier invoices and ensure cost-efficient operations.
• Follow WPS PPE standards.

Skills

Maritime background

Ships agency ops

English proficiency

Process & systems

Self-motivated

Proactive

Work under pressure

Problem solving

Planning & directing

Team leadership

Port regulations

Computer literate

Tools

WASP

Job description

Discipline: Position Type: Full-time Job Type: Full-time

Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

To strengthen our Oman Operations team, we are looking for enthusiastic new colleagues! Are you ready to contribute to our growth ambitions?

About Wilhelmsen

Founded in Norway in 1861, Wilhelmsen is now a global maritime group providing essential products and services to over half of the world’s merchant fleet. We also offer crew and technical management for the largest and most complex vessels ever built. Committed to shaping the maritime industry, we actively explore and develop new opportunities in renewable energy, offshore, and energy sectors. With thousands of colleagues in over 70 countries, we support a diverse and inclusive work environment and continuously push the boundaries in competence, sustainability, innovation, and customer experience.

About Wilhelmsen Port Services

At Wilhelmsen Port Services, we provide our customers with peace of mind by handling their cargo, vessels, and crew. With over 75,000 port calls per year, we safely send a ship out to sea every 7 minutes somewhere in the world. We combine local expertise with strict global standards to ensure our customers’ port calls are handled as efficiently and safely as possible.

Our vision is to shape the maritime industry, and we continuously develop new and improved solutions for our customers—such as last-mile drone delivery.

About the role

We are looking for an energetic colleague for an operational role within our Port Operations Department. The role will be responsible to manage overall service operations continually driving service quality of resources and efficient services provided to ship-owners, charterers, ship masters, terminals, shippers, receivers, relevant authorities, and service providers within designated ports and Oman geography.

Main responsibilities

• Attend and board vessels as required and as directed by respective Manager/Supervisor, in accordance with our SOP and Customer Requirements.
• Responsible for the effective coordination of assigned port calls.
• Advice on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required.
• Ensure compliance with Port Services processes, standards and procedures, including correct use of the internal operating system (WASP).
• Ensure mandatory use of WASP as reporting tool in compliance with the SOP.
• Ensure proper monitoring of the vessel and attendance to any follow up enquiries.
• Ensure correct amount of pre-funding are received or the correct level of authority has approved any deviation, prior to performing the Port Call. Same to be ensured when additional funding required prior vessel’s sailing.
• Establish and maintain vessel’s files and ensure that all transactional systems are updated real time.
• Ensure proactive, efficient and timely communication at all times.
• Report leads, business opportunities and relevant port updates observed to Manager/Supervisor.
• Monitor and record expenses that arises during vessels’ port call.
• Ensure Cash-in-Transit (Cash to Master) as per WPS procedure.
• Proactively follow up, check and approve supplier’s invoices.
• Ensure cost effectively Vessel Operations.
• Comply with WPS PPE Standard when working in ports/onboard vessels.
• QHSSE matters in own function – use of TAKE 5 as appropriate.
• Provide input to improve the operational and cost efficiency of the port call

Accountabilities

This position will be measured against:

• Ensure consistent high level of accuracy of deliverables.
• Meet or exceed annual KPI’s targets for Port Services performance.

Qualifications

• Maritime background and experience from Ships Agency Operations. Oman experience is a plus.
• Good communication skills and command of the in English language (oral and written).
• Process and system understanding.
• Self-motivated and result orientated.
• Proactive and possesses ability to anticipate issue to facilitate preventive measures.
• Ability to work under pressure.
• Problem solving skills with ability to make fast and sound judgement.
• Ability to effectively plan & direct an operation without compromising on safety to personnel and vessel.
• Good motivator and team leadership skills.
• Familiar with Port & local Authorities regulations, procedures and governing tariffs.
• Computer literate.